CONTACT CENTER

Brand Owner (click to sort) Address Description
DIGITALLY EMPOWERED CONTACT CENTER FIRSTSOURCE GROUP USA, INC. 10400 Linn Station Road, Suite 100 Louisville KY 40223 CONTACT CENTER;Platform as a service (PAAS) featuring computer software platforms for conducting call center operations and call center management for businesses; Platform as a service (PAAS) featuring computer software platforms for monitoring, controlling, and managing omnichannel call centers; Platform as a service (PAAS) featuring computer software platforms for management of customer data for use with operation of omnichannel call centers; Software as a service (SAAS) services featuring software for conducting call center operations and call center management for businesses; Software as a service (SAAS) services featuring software for monitoring, controlling, and managing omnichannel call centers; Software as a service (SAAS) services featuring software for management of customer data for use with operation of omnichannel call centers;
INTELLIGENT CONTACT CENTER JABIL GLOBAL SERVICES, INC. 10560 9th Street North St. Petersburg FL 33716 CONTACT AND CENTER;Contact center technical support services, namely, trouble shooting of computer hardware and software problems via a contact center that provides technical advice and advanced problem resolution to customers regarding electronic devices via telephone, email, instant messaging, and other remote communication methods;
THE UNCOMMON BPO GlowTouch 9931 Corporate Campus Dr Louisville KY 40223 Contact Center, Back Office, and Technology Outsourcing Services;
 

Where the owner name is not linked, that owner no longer owns the brand

    
Technical Examples
  1. The present invention provides for the allocation of agents to channels associated with the contact center. In particular, the present invention provides a contact center that allows agents to be efficiently allocated among channels, without requiring centralized control applications. Instead, the contact center of the present invention provides centralized agent and channel information fields to permit coordination between independent channel and agent work station applications. The present invention allows channels to be added to a contact center without requiring extensive modifications to the various components of the contact center.