CUSTOMER REFERRAL PROGRAM

Brand	Owner (click to sort)	Address	Description
FOUR FRIENDS, FOUR TIMES, FOR FREE	UNITED STATES SHOE CORPORATION, THE	44 Harbor Park Drive Port Washington NY 11050	customer referral program for the purchase of eyewear and optometric services;
FOUR FRIENDS, FOUR TIMES, FOR FREE!	UNITED STATES SHOE CORPORATION, THE	44 Harbor Park Drive Port Washington NY 11050	customer referral program for the purchase of eyewear and optometric services;
MATCH YOUR FRIENDS	Super Natural Cosmetics	2237 Lovell Ct. Lexington KY 405131943	Customer referral program in the field of cosmetics, namely, conducting incentive reward programs to promote the sale of cosmetics;
SCENT-IT-FORWARD	SCENTAIR TECHNOLOGIES	3810 SHUTTERFLY ROAD, SUITE 900 Charlotte NC 28217	Customer referral program, namely, providing rebates to customers for the purpose of promoting and generating business through customer referrals; providing incentive award programs to customers for the purpose of promoting and generating business through customer referrals;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A method is provided that identifies and categorizes the reason a customer contacts a customer service center, i.e. the customer's goal or problem. In addition, the method allows the customer to be categorized into a set of behavior-based groupings. This integration of goal and customer categorization establishes the foundation to optimally direct the customer's request through an appropriate center. This method can collect information regarding the customer's behavior and can use that behavioral information to determine the optimal manner for handling the customer request.