eGain Corporation

AX + BX + CX = DX

AX PLUS BX PLUS CX EQUALS DX;Providing temporary use of online non-downloadable computer software for developing, managing and automating online communication systems in the areas of customer service, customer support, sales and marketing;

EGAIN INFERENCE

E GAIN INFERENCE;as to INFERENCE;Providing temporary use of online non-downloadable computer software for communicating with customers, answering customer questions, guiding sales and services agents, and responding to customer queries for use in the fields of customer service, customer support, customer relationship management, and customer engagement;

EGAIN VIRTUAL FINANCIAL COACH

Educational services, namely, providing personal online tutorial and instructional sessions in the field of financial counseling via chat or text-based conversation between the financial counselor and the user on a computer, smart phone or other mobile device in the fields of consumer credit worthiness, money management, debt reduction, budgeting and foreclosure prevention;Providing online advice in the field of financial counseling, namely, offering personalized advice via chat or text-based conversation on a computer, smart phone or other mobile device in the fields of consumer credit worthiness, money management, debt reduction, budgeting and foreclosure prevention;VIRTUAL FINANCIAL COACH;Providing temporary use of online, non-downloadable computer software for use in the field of financial counseling, namely, for offering and receiving personalized advice via chat or text-based conversation on a computer, smart phone or other mobile device in the fields of consumer credit worthiness, money management, debt reduction, budgeting and foreclosure prevention;

INFERENCE

Providing temporary use of online non-downloadable computer software for communicating with customers, answering customer questions, guiding sales and services agents, and responding to customer queries for use in the fields of customer service, customer support, customer relationship management, and customer engagement;

KNOWLEDGE PROCESS AUTOMATION

Providing temporary use of online non-downloadable computer software for communicating with customers, answering customer questions, guiding sales and services agents, and responding to customer queries for use in the fields of customer service, customer support, customer coaching, sales, customer relationship management, customer engagement, and decision support;

KNOWLEDGE PROCESS AUTOMATION

Providing business consulting services in the fields of communicating with customers, answering customer questions, guiding sales and services agents, and responding to customer queries for use in the fields of customer service, customer support, customer coaching, sales, customer relationship management, customer engagement, and decision support;Providing temporary use of online non-downloadable computer software for communicating with customers, answering customer questions, guiding sales and services agents, and responding to customer queries for use in the fields of customer service, customer support, customer coaching, sales, customer relationship management, customer engagement, and decision support;

SOLVE BUTTON

Providing temporary use of on-line non-downloadable computer software for managing regulatory compliance, organizational best practices, and business processes;

TOTAL KNOWLEDGE MANAGEMENT

Providing business consulting services in the fields of communicating with customers, answering customer questions, guiding sales and services agents, and responding to customer queries for use in the fields of customer service, customer support, customer coaching, sales, customer relationship management, customer engagement, and decision support;Providing temporary use of online non-downloadable computer software for communicating with customers, answering customer questions, guiding sales and services agents, and responding to customer queries for use in the fields of customer service, customer support, customer coaching, sales, customer relationship management, customer engagement, and decision support;

VIRTUAL FINANCIAL COACH

Educational services, namely, providing personal online tutorial and instructional sessions in the field of financial counseling via chat or text-based conversation between the financial counselor and the user on a computer, smart phone or other mobile device in the fields of consumer credit worthiness, money management, debt reduction, budgeting and foreclosure prevention;Providing online advice in the field of financial counseling, namely, offering personalized advice via chat or text-based conversation on a computer, smart phone or other mobile device in the fields of consumer credit worthiness, money management, debt reduction, budgeting and foreclosure prevention;FINANCIAL COACH;Providing temporary use of online, non-downloadable computer software for use in the field of financial counseling, namely, for offering and receiving personalized advice via chat or text-based conversation on a computer, smart phone or other mobile device in the fields of consumer credit worthiness, money management, debt reduction, budgeting and foreclosure prevention;