OutSights, Inc.

INCIDENT IMPACT VALUE

Business process re-engineering services; Business management consultation and consulting services primarily used to teach customer service providers, consultants, trainers, professional service agents or other service delivery parties interested in creating business processes to prioritize incoming customer cases, tickets, service requests, questions or inquiries based on specific pre-configured dimensions that may include items such as customer type, incident priority, known issue, etc;Incident or Impact or Value;Technology consultation in the field of Knowledge Management; Technology consultation in the field of Customer Relationship Management (CRM); Design for others in the field of [Knowledge Management software]; and Consulting services in the field of design, selection, implementation and use of Knowledge Management software primarily used to teach customer service providers, consultants, trainers, professional service agents or other service delivery parties interested in creating business processes to prioritize incoming customer cases, tickets, service requests, questions or inquiries based on specific pre-configured dimensions that may include items such as customer type, incident priority, known issue, etc;

INTEGRATED SOLUTION NETWORK

Business process re-engineering services; Business management consultation and consulting services primarily used to consult to customer service providers, other consultants, trainers, professional service agents or other service delivery parties interested in creating business processes according to a specific service model called the Integrated Solution Network; This service model addresses how to manage and balance successful performance of customer service by creating relationships with customers that are easy to maintain and create valuable results; This service model creates business processes to address and answer incoming customer cases, tickets, service requests, questions or inquiries based on specific pre-configured and regulated business parameters composed of, but not limited to, knowledge management principles and practices, customer relationship management principles and practices, collaborator profiles and roles, expertise management, expertise reputation and workload prioritizaiton;Integrated or Solution or Network;Technology consultation in the field of Knowledge Management; Technology consultation in the field of Customer Relationship Management (CRM); Design for others in the field of [Knowledge Management software]; and Consulting services in the field of design, selection, implementation and use of Knowledge Management software primarily used to consult to customer service providers, other consultants, trainers, professional service agents or other service delivery parties interested in creating business processes according to a specific service model called the Integrated Solution Network; This service model addresses how to manage and balance successful performance of customer service by creating relationships with customers that are easy to maintain and create valuable results; This service model creates business processes to address and answer incoming customer cases, tickets, service requests, questions or inquiries based on specific pre-configured and regulated business parameters composed of, but not limited to, knowledge management principles and practices, customer relationship management principles and practices, collaborator profiles and roles, expertise management, expertise reputation and workload prioritizaiton;

KNOWLEDGE NORMALIZATION

Business process re-engineering services; Business management consultation and consulting services primarily used to teach customer service providers, consultants, trainers, professional service agents or other service delivery parties interested in creating business processes to optimize organizational knowledge that may take the form of, but not limited to, whitepapers, emails, knowledge management content, diagrams, troubleshooting documentation, customer record information;Knowledge or Normalization;Technology consultation in the field of Knowledge Management; Design for others in the field of [Knowledge Management software]; and Consulting services in the field of design, selection, implementation and use of Knowledge Management software primarily used to teach customer service providers, consultants, trainers, professional service agents or other service delivery parties interested in creating business processes to optimize organizational knowledge that may take the form of, but not limited to, whitepapers, emails, knowledge management content, diagrams, troubleshooting documentation, customer record information;

REGULATED COLLABORATION

Business process re-engineering services; Business management consultation and consulting services primarily used to teach customer service providers, consultants, trainers, professional service agents or other service delivery parties interested in creating business processes to address and answer incoming customer cases, tickets, service requests, questions or inquiries based on specific pre-configured and regulated collaboration parameters composed of, but not limited to, collaborator profiles and roles, expertise management and expertise reputation;Regulated or Collaboration;Technology consultation in the field of Knowledge Management; Technology consultation in the field of Customer Relationship Management (CRM); Design for others in the field of [Knowledge Management software]; and Consulting services in the field of design, selection, implementation and use of Knowledge Management software primarily used to teach customer service providers, consultants, trainers, professional service agents or other service delivery parties interested in creating business processes to address and answer incoming customer cases, tickets, service requests, questions or inquiries based on specific pre-configured and regulated collaboration parameters composed of, but not limited to, collaborator profiles and roles, expertise management and expertise reputation;