The Consortium for Service Innovation

INTELLIGENT SWARMING

developing training systems and learning methodologies for others in the field of knowledge management for application in customer service and support services, internal information technology services, help desk services, product engineering and development, product management and quality management and distribution of course materials in connection therewith; conducting workshops in the field of knowledge management for application in customer service and support services, internal information technology services, help desk services, product engineering and development, product management and quality management, and distributing course material in connection therewith;

INTELLIGENT SWARMING

Developing training systems for others in the field of knowledge management for application in customer service and support services, internal information technology services, help desk services, product engineering and development, product management and quality management and distribution of course materials in connection therewith; conducting workshops in the field of knowledge management for application in customer service and support services, internal information technology services, help desk services, product engineering and development, product management and quality management, and distributing course materials in connection therewith;

KCS

Workshops in the field of knowledge management for application in customer service and support services, internal information technology services, help desk services, product engineering and development, product management and quality management, and distributing course material in connection therewith;(( Printed matter, namely, a series of written articles, research and white papers, manuals, handouts and brochures all in the field of knowledge management ));KNOWLEDGE-CENTERED SUPPORT;Business knowledge management consultation services for application in customer service and support services, internal information technology services, help desk services, product engineering and development, product management and quality management; provision of information via a website featuring information in the field of business knowledge management for application in customer service and support services, internal information technology services, help desk services, product engineering and development, product management and quality management;

KCS VERIFIED

Software as a service (SAAS) services, namely, hosting software for use by others for use in knowledge management, customer relationship management, document management and workflow management;Computer software in the field of knowledge management, customer relationship management, document management, or workflow management;The certification mark, as used by authorized persons, certifies that the software has met the standards and tests of functionality in the field of knowledge management as established by the applicant.;VERIFIED;

KCS VERIFIED

Training and consulting services; knowledge management;The certification mark, as intended to be used by authorized persons, is intended to certify that the persons using the mark have met the standards and tests of competency, skill, experience and knowledge in the field of knowledge management as established by the applicant.;

PREDICTIVE CUSTOMER ENGAGEMENT

developing training systems and learning methodologies for others in the fields of customer interaction/engagement and knowledge management for application in customer service and support services, internal information technology services, help desk services, product engineering and development, product management and quality management; conducting workshops in the fields of customer interaction/engagement and knowledge management for application in customer service and support services, internal information technology services, help desk services, product engineering and development, product management and quality management, and distributing course material in connection therewith;