COMPUTER SOFTWARE USED ROUTE

Brand	Owner (click to sort)	Address	Description
EASYROUTE	WEBASPX LIMITED	3 QUALITY STREET Q COURT EDINBURGH EH4 5BP	Computer software used for route planning relating to waste management, street cleaning, road gritting, and snow removal;EASY ROUTE;
EASYROUTE	Webaspx Holdings Limited	Unit 10 Crane Mews, 32 Gould Road Twickenham TW26RS United Kingdom	Computer software used for route planning relating to waste management, street cleaning, road gritting, and snow removal;EASY ROUTE;
EXCHANGE CALLMANAGER	LUCENT TECHNOLOGIES INC	600 Mountain Avenue Murray Hill NJ 07974	COMPUTER SOFTWARE USED TO ROUTE AND CONNECT TELECOMMUNICATIONS OVER A NETWORK;EXCHANGE CALL MANAGER;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A need exists to provide software support in a simple and effective manner over long periods of time. At the same time there is a need to allow contact centers to route calls appropriately when those calls relate to complex software support queries. This needs to be achieved without requiring complex call routing methods and apparatus at the contact center. The present invention addresses these problems by using software error codes or the like to route calls in a contact center.