COMPUTER TELEPHONY SYSTEM COMPRISED

Brand	Owner (click to sort)	Address	Description
AUTOQUALITY	ETALK CORPORATION	SUITE 100 4040 WEST ROYAL LANE IRVING TX 75201	computer telephony system comprised of telecommunications hardware and computer operating software for automation of call center monitoring, reporting and evaluation;AUTO QUALITY;
ETALK	HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.	10300 Energy Drive Spring TX 77389	Computer telephony system comprised of telecommunications hardware and computer operating software for automation of call center monitoring, reporting, and evaluation; telecommunications systems, namely, computer desktop platforms integrating telephony hardware and computer software for display, control, and measurement of data, audio, and video for call centers; telecommunications software, namely, computer software for collection, measurement, and reporting of quality and productivity data, computer software for use with computer hardware for communications management, and software manuals sold as a unit therewith;Installation and maintenance of telecommunications hardware;E TALK; ELECTRONIC TALK;Installation and maintenance of telecommunications software for automation of call center monitoring;
QFINITI	ETALK CORPORATION	SUITE 100 4040 WEST ROYAL LANE IRVING TX 75201	Computer telephony system comprised of telecommunications hardware and computer operating software for automation of call center monitoring, reporting and evaluation; telecommunications systems, namely, computer desktop platforms integrating telephony hardware and computer software for display, control and measurement of data, audio and video for call centers; telecommunications software, namely, computer software for collection, measurement and reporting of quality and productivity data; and computer programs, namely, computer software for automation of call center monitoring, reporting and evaluation and for display, control, and measurement of data, audio and video for call centers and for collection, measurement and reporting of quality and productivity data and teaching call center employees; and program manuals all sold as a unit for use with computer communications management products;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A method for communicating with a call center can include receiving a telephony contact from a caller. A discoursive input including free-form speech can thereafter be received. The discoursive input can be converted into a textual transcription. At least a portion of the textual transcription can be presented upon a display screen of a service agent computer system. The telephony contact can be routed to a telephony device associated with the service agent computer system.