COMPUTER TELEPHONY SOFTWARE PROCESSING

Brand Owner (click to sort) Address Description
CONNECTION ASSISTANT INTER-TEL, INC. 1615 S. 52nd Street Tempe AZ 85281 COMPUTER TELEPHONY SOFTWARE FOR PROCESSING CUSTOMER TRANSACTIONS IN A CALL CENTER BY USING TELEPHONES AND DESKTOP COMPUTER DEVICES;CONNECTION;
CONNECTION LINK INTER-TEL, INC. 1615 S. 52nd Street Tempe AZ 85281 COMPUTER TELEPHONY SOFTWARE FOR PROCESSING CUSTOMER TRANSACTIONS IN A CALL CENTER BY USING TELEPHONES AND DESKTOP COMPUTER DEVICES.;
 

Where the owner name is not linked, that owner no longer owns the brand

    
Technical Examples
  1. The invention teaches elimination of the need for allocating a telephony port or equivalent processor resource for realtime facsimile transmission through a broadband access gateway by replacing a fax modem or analog fax machine with a computer system having a network connection to the gateway. A software application on the computer uses a serial port redirector that provides a virtual communication port for facsimile software applications that would otherwise use a fax modem on a computer. The port redirector captures fax data sent to a serial communication port on the computer and sends it to the virtual fax module on the gateway. The gateway has a virtual fax software application associated which emulates a Class 1 or Class 2 fax modem interface from the client-side PC. The gateway uses a codec to convert fax data into ITU T.38 standards for "Procedures for real-time Group 3 facsimile communication over IP networks". Packetized T.38 facsimile data is then transmitted to a far-end gateway that may be located at a central office (CO) of a telephone company or other network. The elimination of a telephony port in the gateway allows for the simplified approach to sending and receiving fax over IP networks by reducing the processing complexity in the system and frees up telephony resources in the gateway device.