CUSTOMER CAFE

Brand	Owner	Address	Description
CUSTOMERCARE	FRETTER, INC.	35901 SCHOOLCRAFT ROAD LIVONIA MI 48150	CUSTOMER CAFE;identification of an in-store service designed to answer consumer questions and otherwise provide assistance;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A method is provided that identifies and categorizes the reason a customer contacts a customer service center, i.e. the customer's goal or problem. In addition, the method allows the customer to be categorized into a set of behavior-based groupings. This integration of goal and customer categorization establishes the foundation to optimally direct the customer's request through an appropriate center. This method can collect information regarding the customer's behavior and can use that behavioral information to determine the optimal manner for handling the customer request.