CUSTOMER IQ

Brand Owner Address Description
CUSTOMERIQ SILVER SPRING NETWORKS, INC. 230 W Tasman Drive San Jose CA 95134 CUSTOMER IQ;Computer services for others, namely, implementing and operating computer networks comprised of computer software for monitoring customer utility usage; software as a service (SAAS) services, namely, hosting software for use by others for monitoring customer utility usage; software as a service (SAAS) services, namely, hosting software that allows energy consumers, including public utility customers, to view and monitor energy consumption; providing online non-downloadable software for enabling energy consumers, including public utility customers, to track, view, and monitor energy consumption information, namely, information related to usage analysis, cost analysis, bill analysis, bill estimation, energy budgeting, neighborhood comparisons, community analysis, environmental analysis, rate comparisons, weather modeling, and HVAC modeling, as well as to receive energy-related reports;
 

Where the owner name is not linked, that owner no longer owns the brand

    
Technical Examples
  1. A method is provided that identifies and categorizes the reason a customer contacts a customer service center, i.e. the customer's goal or problem. In addition, the method allows the customer to be categorized into a set of behavior-based groupings. This integration of goal and customer categorization establishes the foundation to optimally direct the customer's request through an appropriate center. This method can collect information regarding the customer's behavior and can use that behavioral information to determine the optimal manner for handling the customer request.