CUSTOMER FRICTION FACTOR

Brand Owner Address Description
CFF NTT DATA, INC. 7950 Legacy Drive, Suite 1200 Plano TX 75024 CUSTOMER FRICTION FACTOR;Business management consulting with relation to strategy, marketing, sales, operation, product design particularly specializing in the use of analytic and statistic models for the understanding and predicting of consumers, businesses, and market trends and actions; consumer strategy business consulting in the fields of marketing, sales, operation, and product design particularly specializing in the use of analytic and statistic models for the understanding and predicting of consumers, businesses, and market trends and actions; business research services in the nature of evaluating customer interactions that have positive or negative impacts on customer experience;
 

Where the owner name is not linked, that owner no longer owns the brand

    
Technical Examples
  1. A method is provided that identifies and categorizes the reason a customer contacts a customer service center, i.e. the customer's goal or problem. In addition, the method allows the customer to be categorized into a set of behavior-based groupings. This integration of goal and customer categorization establishes the foundation to optimally direct the customer's request through an appropriate center. This method can collect information regarding the customer's behavior and can use that behavioral information to determine the optimal manner for handling the customer request.