CUSTOMER TOOL KIT

Brand	Owner	Address	Description
CUSTOMER TOOLKIT	CONTINENTAL CABLEVISION, INC.	PILOT HOUSE, LEWIS WHARF BOSTON MA 02110	CUSTOMER TOOL KIT;computer services, namely, providing on-line text and graphics featuring information for cable television subscribers;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A method is provided that identifies and categorizes the reason a customer contacts a customer service center, i.e. the customer's goal or problem. In addition, the method allows the customer to be categorized into a set of behavior-based groupings. This integration of goal and customer categorization establishes the foundation to optimally direct the customer's request through an appropriate center. This method can collect information regarding the customer's behavior and can use that behavioral information to determine the optimal manner for handling the customer request.