INCOMING CALL CENTER MANAGEMENT

Brand	Owner	Address	Description
ICCM	QUESTEX MEDIA GROUP	Suite 2-130 275 Grove Street Newton MA 02466	INCOMING CALL CENTER MANAGEMENT;ARRANGING AND CONDUCTING TRADE SHOWS IN THE FIELD OF MANAGEMENT OF CALL CENTERS;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

Incoming communications received by call centers and the like are routed to one or more alternative call centers based on a comparison of Match Rates and Expected Wait Times. Such routing helps improve the overall load balancing of a call center or network of call centers while increasing the effectiveness and controlling the costs of handling incoming communications.