MANAGEMENT OPERATION CALL

Brand Owner (click to sort) Address Description
CALL DEMAND AXLE LOGIC, INC. Two Commercial Blvd., Suite 204 Novato CA 95476 MANAGEMENT AND OPERATION OF CALL AND RELATED DATA CENTERS FOR OTHERS, NAMELY, CAPTURING, ORGANIZING, STORING, AND MANAGING INCOMING AND OUTGOING TELEPHONE CALLS, EMAILS, COMPUTER NETWORK COMMUNICATIONS, AND WALK-IN CUSTOMER DATA;PROVIDING TEMPORARY USE OF ON-LINE, NON-DOWNLOADABLE SOFTWARE AND DATABASE CONTENTS FOR MEASURING AND REPORTING ON MARKETING EFFECTIVENESS; TRAINING TELEPHONE, MANAGEMENT AND SALES STAFF; MONITORING AND REPORTING ON SALES EFFECTIVENESS; AND LEGAL MANAGEMENT RELATED TO CALL COMPLIANCE TASKS;
CONNEXUS Connexus Resource Group, Inc. 40th Floor 520 Madison Avenue New York NY 10022 Management and operation of call centers and customer engagement services for others, including among others inbound and outbound customer service, business process outsourcing, help desk, technical support, provisioning and other technology services, sales, order taking, upselling and cross-selling, lead generation, lead qualification, surveys, telemarketing, billing and payment support, customer acquisition and retention, email response, live web chat, social media monitoring and responding, text messaging, video chat, employee leasing, artificial intelligence and interactive voice response services;
CONSTANT ACCESS CRI Systems, Inc. 6671-H Santa Barbara Road Elkridge MD 21075 Management and operation of call centers for financial institutions and auto dealers; business administration services for financial institutions, auto dealers and call centers;
 

Where the owner name is not linked, that owner no longer owns the brand

    
Technical Examples
  1. A table driven call management system for an organization having a plurality of departments and agent. The call management system is capable of supporting local and remote agents each of which can have the same degree of access to the organization's information. Calls are received by the call management system and handled according to a table describing a department in the organization. If an agent for the department is available according to the table, the call is transferred to the agent, either local or remote. If the agent is not available, the call is transferred to another department according to an entry in the table. If no department has an agent available to take the call, a caller message is recording in a department mailbox or a default mail box or the call is transferred to an available operator. Call management software is object oriented having only two objects, a call manager object and an array of call objects, each call object including a department table with which the call is currently associated. The software is flexible so that the department tables can be tailored to the organization and the handling policy can be easily changed. To implement the system only the department tables describing the organization's structure and the voice menus need to be entered into the call management system. The call management system eliminates the need for a separate telephone system for the organization and any private switch. A plurality of computers in the organization can function as a distributed call management system.