NEWSLETTERS DIRECTED CUSTOMERS CONCERNING

Brand	Owner	Address	Description
TELELETTER	DUN-DONNELLEY PUBLISHING CORPORATION	875 THIRD AVENUE NEW YORK NY 10022	Newsletters Directed to Customers Concerning Its Products, Personnel and Policies;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A dual information system for a representative of a contact center includes a first set of information directed for reference by the representative while the representative is online with a customer and a second set of information directed for reference or capability enhancement by the representative while the representative is offline from customers wherein the second set of information includes information automatically directed to the representative based on the representative's online contact with the customer. One of these sets of information may enhance role-based capabilities of the representative.