OPERATING CUSTOMER RETENTION

Brand	Owner	Address	Description
DRIVING REWARDS	UNIVERSAL PROMOTIONS, INC.	3561 Valley Drive Pittsburgh PA 15234	Operating a customer retention and loyalty program where customers of vehicle dealers or service providers earn reward points by purchasing a vehicle or purchasing services for a vehicle;REWARDS;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A method is provided that identifies and categorizes the reason a customer contacts a customer service center, i.e. the customer's goal or problem. In addition, the method allows the customer to be categorized into a set of behavior-based groupings. This integration of goal and customer categorization establishes the foundation to optimally direct the customer's request through an appropriate center. This method can collect information regarding the customer's behavior and can use that behavioral information to determine the optimal manner for handling the customer request.