PROVIDING CUSTOMER SERVICE ASSISTANCE

Brand Owner Address Description
EASSIST GLOBAL SOLUTIONS EASSIST GLOBAL SOLUTIONS, INC. 5005 Wateridge Vista Drive Suite 100 San Diego CA 92121 providing customer service assistance for other businesses, namely, telephone information services, help desk services, on-line customer assistance, tracking and analyzing data about customer inquiries, and customer complaint handling and response; customer service assistance management services for other businesses, namely, management of telephone information services, management of help desk services, management of on-line customer assistance, management of customer complaint handling and response, management of customer inquiry data; consulting services in the field of on-line customer service assistance;
 

Where the owner name is not linked, that owner no longer owns the brand

    
Technical Examples
  1. A system and a method for automatically routing calls made to an unavailable number to a directory assistance service for further assistance are disclosed herein. An intercept system intercepts these erroneous calls and automatically routes them to a directory assistance service. The directory assistance service then can inform the caller of the unavailable status of the telephone number the caller is attempting to dial. Likewise, the directory assistance service can provide any additional information associated with the unavailable subscriber associated with the unavailable number, such as alternate numbers. The directory assistance service also can provide information regarding other subscribers having similar characteristics to the unavailable subscriber that the caller is attempting to reach. Additionally, the directory assistance service can be adapted to provide general or targeted advertisements to the caller before, during, and/or after providing directory assistance to the caller.