SOFTWARE CALL CONTACT CENTERS

Brand Owner (click to sort) Address Description
POWERED BY SER SER SOLUTIONS, INC. Loudoun Tech Center 21680 Ridgetop Circle Dulles VA 20166 software for call contact centers, customer relationship management and enterprise applications, namely, software used in monitoring and analyzing interactions with customers across multiple call contact center communication channels; software for call contact centers, customer relationship management and enterprise applications, namely, speech analytics and speech recognition software for monitoring, analyzing and/or reporting communication between agent and customer; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, contact management, liability management and risk management;Color is not claimed as a feature of the mark.;
POWERED BY SER SOLUTIONS SER SOLUTIONS, INC. Loudoun Tech Center 21680 Ridgetop Circle Dulles VA 20166 software for call contact centers, customer relationship management and enterprise applications, namely, software used in monitoring and analyzing interactions with customers across multiple call contact center communication channels; software for call contact centers, customer relationship management and enterprise applications, namely, speech analytics and speech recognition software for monitoring, analyzing and/or reporting communication between agent and customer; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, contact management, liability management and risk management;SOLUTIONS;
SERTAINTY SER SOLUTIONS, INC. Loudoun Tech Center 21680 Ridgetop Circle Dulles VA 20166 software for call contact centers, customer relationship management and enterprise applications, namely, software used in monitoring and analyzing interactions with customers across multiple call contact center communication channels; software for call contact centers customer relationship management and enterprise applications, namely, speech analytics and speech recognition software for monitoring, analyzing and/or reporting communication between agent and customer; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, contact management, liability management and risk management;CERTAINTY;
WORKFORCE MANAGER SER SOLUTIONS, INC. Loudoun Tech Center 21680 Ridgetop Circle Dulles VA 20166 software for call contact centers, customer relationship management and enterprise applications, namely, software used in monitoring and analyzing interactions with customers across multiple call contact center communication channels; software for call contact centers, customer relationship management and enterprise applications, namely, speech analytics and speech recognition software for monitoring, analyzing and/or reporting communication between agent and customer; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, contact management, liability management and risk management;WORK FORCE MANAGER;
 

Where the owner name is not linked, that owner no longer owns the brand

    
Technical Examples
  1. Incoming communications received by call centers and the like are routed to one or more alternative call centers based on a comparison of Match Rates and Expected Wait Times. Such routing helps improve the overall load balancing of a call center or network of call centers while increasing the effectiveness and controlling the costs of handling incoming communications.