SOFTWARE APPLICATION INTEGRATED VOICE

Brand Owner (click to sort) Address Description
SMART AGENT Adapt 600 Enterprise Dr., Suite 204 Oak Brook IL 60523 Software application for integrated voice response, internet protocol private branch exchange and contact center computer systems, namely, software used across multi-media channels of communication, including web chats, emails, phone calls, videos, short message services, mobile applications and social media, to display user-specific information to contact center representatives;
SMART CARD Adapt 600 Enterprise Dr., Suite 204 Oak Brook IL 60523 Software application for integrated voice response, internet protocol private branch exchange and contact center computer systems, namely, software used to support card activation, de-activation, lost and stolen requests delivered through multi-media channels of communication, including web chats, emails, phone calls, videos, short message services, mobile applications and social media, to manage credit card-related support activities;
SMART INFO Adapt 600 Enterprise Dr., Suite 204 Oak Brook IL 60523 Software application for integrated voice response, internet protocol private branch exchange and contact center computer systems, namely, downloadable software used to provide information specific to a user's current account information and status across multi-media channels of communication, including phone messages, web chats, emails, videos, short message services, and mobile applications;
SMART MESSAGE Adapt 600 Enterprise Dr., Suite 204 Oak Brook IL 60523 Software application for integrated voice response, internet protocol private branch exchange and contact center computer systems, namely, software used to send advertising and marketing communications across multi-media channels, including web chats, emails, phone calls, videos, short message services, mobile applications and social media, to individuals based on pre-defined criteria;
SMART SCREEN POP Adapt 600 Enterprise Dr., Suite 204 Oak Brook IL 60523 Software application for integrated voice response, internet protocol private branch exchange and contact center computer systems, namely, downloadable software used to provide a screen pop of their customer relationship management across multi-media channels of communication, including web chats, emails, phone calls, videos, short message services, mobile applications and social media, to display user-specific information to contact center representatives;
SMART TELLER Adapt 600 Enterprise Dr., Suite 204 Oak Brook IL 60523 Software application for integrated voice response, internet protocol private branch exchange and contact center computer systems, namely, downloadable software used for automated banking and transactions across multi-media channels of communication, including web chats, emails, phone calls, short message services, mobile applications and social media;
 

Where the owner name is not linked, that owner no longer owns the brand

    
Technical Examples
  1. A method for providing a bookmark in a voice application includes presenting the voice application to a user, allowing the user to access the voice application and provide vocal input to the voice application, creating, upon a user request, a bookmark to a location in the voice application in accordance with vocal input provided to the voice application, and providing the user with access to the bookmark in the voice application in order to return to the bookmarked location.