TECHNICAL ASSISTANCE BY MAINTENANCE

Brand Owner Address Description
BYCARE BYSTRONIC LASER AG Industriestrasse 21 3362 Niederönz 3362 Switzerland Technical assistance by maintenance, servicing and repair of laser cutting installations, including problem analysis and repair monitoring via a hotline and by means of software for remote access, control and maintenance of these installations by service technicians, included in this class; inspection of laser cutting installations and their components prior to maintenance and repair thereof;BY CARE;Technical assistance concerning software problems by computer technicians via a telephone hotline and using remote diagnostic and maintenance software (remote support tools); remote diagnosis and maintenance (remote support) of software faults via a virtual private network (VPN) and using remote diagnostic and maintenance software (remote support tools); programming, updating, servicing, conversion and maintenance of computer programs and software, particularly machine control software, including via the Internet; error diagnosis and upgrading of software; installation of software updates in machine controls for troubleshooting; remote programming of machine controls for troubleshooting; technical consulting for machine users concerning software application and use;
 

Where the owner name is not linked, that owner no longer owns the brand

    
Technical Examples
  1. The invention provides a portable and autonomous assistance device to derive information on faults in a private telecommunication installation comprising particularly equipment units to assist the client owning the installation in maintaining the latter. A maintenance session is selected in a maintenance server of the service provider managing the installation as a function of information transmitted by the assistance device so as to provide instructions in the device. The address of the server and an identifier of the equipment unit are rapidly read by means of a bar code reader which can also read bar codes in a user manual. The assistance device also serves to configure a terminal (TE) by means of a configuration session opened in a server (SFT) of the terminal manufacturer.