TRAINING COMPANIES IMPROVING

Brand	Owner	Address	Description
4E FRAMEWORK	LivePerson, Inc.	Floor M1 530 7th Ave. New York NY 10018	Training for companies in improving customer engagement and interaction with customers;FOUR E FRAMEWORK;Business strategy consultancy focusing on helping clients create and extend their product and brand strategies; Business research and data analysis services in the field of customer communication and customer engagement; business consulting for companies in improving customer engagement and interaction with customers;Software as a service (SAAS) services featuring software for enabling businesses to provide and obtain customer support, to assist in providing customer engagement tools, customer care, online commerce, and messaging to customers, and for facilitating interaction, connections and digital messaging and chat conversations;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

Improving the frequency with which agents complete training in a call center or other constituent contact environment. Agents working in call centers are typically given periodic training to improve their skills. Training breaks are scheduled at various times throughout the day that can depend on the workload of the call center. However, often times the agents are unable to receive or complete their training during the scheduled training break due to unexpected work loads and other interruptions. The present invention enables monitoring and recording of whether training is received and completed during a training break. If the training was not completed, the training break is stored and rescheduled for a later time. The invention also facilitates completion of missed training breaks by providing spontaneous training breaks during periods of unexpectedly lower workload at the call center.