TRAINING PROGRAMS IMPROVE COMMUNICATION

Brand	Owner	Address	Description
CR2: COMMUNICATING RESPECTFULLY FOR RESULTS	Frances, David	c/o EAP 500 West Cummings Park Woburn MA 01801	training programs to improve communication skills in organizations;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

Improving the frequency with which agents complete training in a call center or other constituent contact environment. Agents working in call centers are typically given periodic training to improve their skills. Training breaks are scheduled at various times throughout the day that can depend on the workload of the call center. However, often times the agents are unable to receive or complete their training during the scheduled training break due to unexpected work loads and other interruptions. The present invention enables monitoring and recording of whether training is received and completed during a training break. If the training was not completed, the training break is stored and rescheduled for a later time. The invention also facilitates completion of missed training breaks by providing spontaneous training breaks during periods of unexpectedly lower workload at the call center.