ACHIEVEGLOBAL, INC.

7 WAYS SUCCESSFUL SERVERS SELL

Pre-recorded videotapes, audio tapes, CD-ROMs and computer software providing information dealing with business, customer service and interpersonal skills;

7 WAYS SUCCESSFUL SERVERS SELL

Educational services, namely, arranging and conducting training, classes and seminars dealing with guest relations and hospitality in the fields of business, customer service and interpersonal skills;

ACHIEVE GLOBAL

prerecorded videos and CD-ROMs dealing with management, supervisory and interpersonal skills, sales, training and education;

ACHIEVE GLOBAL

publications, namely, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, training and education;

ACHIEVE GLOBAL

customer service consulting;

ACHIEVE GLOBAL

educational services, namely, conducting seminars and training classes in the fields of management, supervisory and interpersonal skills and business management;

ACHIEVE GLOBAL

Consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;

ACHIEVEGLOBAL

Prerecorded videotapes, audio tapes, CD-ROMs and computer software dealing with management, supervisory and interpersonal skills, sales, customer service, business management, training, and education;ACHIEVE GLOBAL;

ACHIEVEGLOBAL

publications, namely, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, training and education;ACHIEVE GLOBAL;

ACHIEVEGLOBAL

ACHIEVE GLOBAL;Customer service consulting in the fields of management, supervisory and interpersonal skills, sales, employee training, employee education, customer service and business management;

ACHIEVEGLOBAL

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory, interpersonal skills, sales, customer service and business management;ACHIEVE GLOBAL;

ACHIEVEGLOBAL

ACHIEVE GLOBAL;Consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;

ACHIEVEGLOBAL

Prerecorded videotapes, audio tapes, CD-ROMS and computer software dealing with management, supervisory and interpersonal skills, sales, customer service, business management, training, and education;ACHIEVE GLOBAL;

ACHIEVEGLOBAL

ACHIEVE GLOBAL;Customer service consulting in the fields of management, supervisory and interpersonal skills, sales, employee training, employee education, customer service and business management;

ACHIEVEGLOBAL

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory, interpersonal skills, sales, customer service, and business management;ACHIEVE GLOBAL;

ACHIEVEGLOBAL

ACHIEVE GLOBAL;Consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;

ACHIEVEGLOBAL.COM

ACHIEVE GLOBAL COM;Providing information in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, training, and education by means of a global computer information network;

ACHIEVING EXTRAORDINARY CUSTOMER RELATIONS

EDUCATIONAL SERVICES, NAMELY, ARRANGING AND CONDUCTING TRAINING CLASSES AND SEMINARS IN THE FIELDS OF MANAGEMENT, SUPERVISORY AND INTERPERSONAL SKILLS, SALES, CUSTOMER SERVICE AND BUSINESS MANAGEMENT;PRERECORDED VIDEOTAPES, AUDIO TAPES AND CD-ROMS FEATURING TRAINING MATERIALS AND PRESENTATIONS IN THE FIELDS OF MANAGEMENT, SUPERVISORY AND INTERPERSONAL SKILLS, SALES, CUSTOMER SERVICE, BUSINESS MANAGEMENT, BUSINESS TRAINING AND BUSINESS EDUCATION; COMPUTER SOFTWARE FOR USE IN TRAINING AND EDUCATION IN THE FIELDS OF MANAGEMENT, SUPERVISORY AND INTERPERSONAL SKILLS, SALES, CUSTOMER SERVICE, BUSINESS MANAGEMENT, BUSINESS TRAINING AND BUSINESS EDUCATION;PUBLICATIONS, NAMELY TEXTBOOKS, PAMPHLETS, BROCHURES, NEWSLETTERS, JOURNALS AND MAGAZINES DEALING WITH MANAGEMENT, SUPERVISORY AND INTERPERSONAL SKILLS, SALES, CUSTOMER SERVICE, BUSINESS MANAGEMENT, BUSINESS TRAINING AND BUSINESS EDUCATION;CUSTOMER RELATIONS;

AECR SKILLS AND STRATEGIES

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;Prerecorded videotapes, audio tapes and CD-ROMs featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;SKILLS AND STRATEGIES;

ALLEN COMMUNICATION

Educational services; namely providing seminars which enable others to teach instructional design and multimedia development skills, and distributing course materials in the nature of course binders, manuals and interactive computer software in connection therewith;COMMUNICATION;

BEYOND SERVICE

In the statement, Column 1, line 8, QUEST should be deleted, and, GUEST should be inserted.;BOOKS AND PUBLICATIONS, NAMELY WORKBOOKS, FEATURING INFORMATION ABOUT [QUEST] *GUEST* RELATIONS AND HOSPITALITY IN THE FIELDS OF BUSINESS AND CUSTOMER SERVICE;SERVICE;

BLENDED WORKFLOW LEARNING

Educational services, namely, developing curriculum for others in the field of education and consulting for learning, interpersonal, customer service, sales, management, and leadership skills;Digital media, namely, pre-recorded video cassettes, digital video discs, digital versatile discs, downloadable audio and video recordings, DVDs, and high definition digital disks featuring education in learning, interpersonal, customer service, management, sales, and leadership skills;Educational publications, namely, educational learning cards, flash cards, activity cards, workbooks, textbooks, activity books, story books, puzzle books, printed puzzles, teacher guides, manuals, posters and educational booklets in the field of education and consulting for learning, interpersonal, customer service, sales, management, and leadership skills;BLENDED WORK FLOW LEARNING;

CARING FOR CUSTOMERS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;Prerecorded videotapes, audio tapes and CD-ROMs featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;

CBT DEVELOPER SUITE

computer software, pre-recorded compact discs and CD-ROMs featuring multimedia technology based training information, namely, planning tools for training, authoring development, templates and other clip media elements to help trainers create interactive trade show presentations, information kiosks, on-line customer service training, web-based training updates for an international sales force, or full scale multimedia training course;CBT and SUITE;

CBT STARTER SUITE

computer software, prerecorded compact discs and CD-ROMs featuring multimedia technology based training information, namely, planning for training, authoring development, templates and other clip media elements to help trainers get started with multimedia training;CBT and SUITE;

CLARIFYING PERFORMANCE EXPECTATIONS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service, business management; providing educational training services via a global computer network on the subject of management, supervisory and interpersonal skills, sales, customer service, business management;Prerecorded videotapes, audio tapes and CD-ROMS featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines on the subject of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;

CLIMB

Educational services, namely, providing seminars, classes and lectures in the fields of leadership, business and management;

COACHING OTHERS FOR TOP PERFORMANCE

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service, business management; providing educational training services bia a global computer network on the subject of management, supervisory and interpersonal skills, sales, customer service, business management.;Prerecorded videotapes, audio tapes and CD-ROMS featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines on the subject of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;

CONDUCTING PERFORMANCE REVIEWS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service, business management; providing educational training services bia a global computer network on the subject of management, supervisory and interpersonal skills, sales, customer service, business management.;Prerecorded videotapes, audio tapes and CD-ROMS featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines on the subject of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;

CORRECTING PERFORMANCE PROBLEMS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service, business management; providing educational training services bia a global computer network on the subject of management, supervisory and interpersonal skills, sales, customer service, business management.;Prerecorded videotapes, audio tapes and CD-ROMS featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines on the subject of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;

CREATING STELLAR CUSTOMER RELATIONS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;Prerecorded videotapes, audio tapes and CD-ROMs featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;[Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education];CUSTOMER RELATIONS;

DAZZLING YOUR CUSTOMERS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;Prerecorded videotapes, audio tapes and CD-ROMs featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;[ Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education ];

DEVELOPING OTHERS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service, business management; providing educational training services bia a global computer network on the subject of management, supervisory and interpersonal skills, sales, customer service, business management.;Prerecorded videotapes, audio tapes and CD-ROMS featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines on the subject of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;

EXTRAORDINARY SERVICE

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;Prerecorded videotapes, audio tapes and CD-ROMs featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;SERVICE;

EYE-BRAIN CONTROL

Educational services, namely, providing training programs and seminars in the field of communication and public presentation skills development;Written publications in the field of communication and public presentation skills development, namely, training and questionnaire booklets, workbooks and manuals all in the field of communication and public presentation skills development;

GENUINE LEADERS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;Prerecorded videotapes, audio tapes and CD-ROMS featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;

GIVING RECOGNITION

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service, business management; providing educational training services bia a global computer network on the subject of management, supervisory and interpersonal skills, sales, customer service, business management.;Prerecorded videotapes, audio tapes and CD-ROMS featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines on the subject of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;

GUIDING CUSTOMER CONVERSATIONS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management; [ consultation services in the fields of business training and business education ];Prerecorded [ videotapes, audio tapes and ] CD-ROMs featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Publications, namely,[ textbooks, ] pamphlets, brochures, [ newsletters, journals and magazines ] dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;[ Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management ];

HEALING CUSTOMER RELATIONSHIPS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;Prerecorded videotapes, audio tapes and CD-ROMs featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;

HEATSEEKER: EXPERT SELLING STRATEGIES

computer software, manuals and video tapes sold as a unit in connection with the development of services and sales training;IN THE STATEMENT, COLUMN 1, BEFORE LINE 1, ACHIEVEGLOBAL, INC.; (FLORIDA CORPORATION); 8875 HIDDEN PARKWAY, SUITE 400; TAMPA, FL 33637, BY CHANGE OF NAME FROM SHOULD BE INSERTED.;HEAT SEEKER: EXPERT SELLING STRATEGIES;EXPERT SELLING STRATEGIES;

HEATSEEKER: EXPERT SELLING STRATEGIES

Educational services, namely, providing courses of instruction in the fields of customer service and sales training; and distributing course materials in connection therewith;EXPERT SELLING STRATEGIES;

I KNOW X I CARE X I CAN

Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;

I KNOW, I CARE, I CAN.

Publications, namely, pamphlets, brochures, newsletters and a series of non-fiction books featuring information on business management, customer relations, interpersonal skills, and interpersonal skills training;I KNOW I CARE I CAN;

I-DISCOVER

educational and training services, namely, a customizable learning engine which allows for the organization and delivery of web-based training, content organization and reference materials;

INTERPERSONAL LEADERSHIP

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service, business management; providing educational training services bia a global computer network on the subject of management, supervisory and interpersonal skills, sales, customer service, business management.;Prerecorded videotapes, audio tapes and CD-ROMS featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines on the subject of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;INTERPERSONAL LEADER SHIP;Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;

KASET

educational services; namely, providing training courses in the field of customer relations and service quality;consulting services in the field of customer relations and service quality;

KASET

audio and video cassettes dealing with customer relations;

KASET

instructional materials, namely worksheets, texts and binders dealing with customer relations;

KASET INTERNATIONAL

educational services; namely, providing training courses in the field of customer relations and service quality;INTERNATIONAL;consulting services in the field of customer relations and service quality;

LEADERSHIP FOR RESULTS

Publications, namely textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, training and education;

LEADERSHIP FOR RESULTS

Consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, training and education;

LEADERSHIP FOR RESULTS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management , but not in the field of information technology management;

LEARNING INTERNATIONAL

educational services, namely, arranging and conducting training classes and seminars in the fields of sales, customer service and business management and supervision;

LEARNING INTERNATIONAL

educational services, namely, arranging and conducting training classes and seminars in the fields of sales, customer service and business management and supervision;

LIBRARY IN THE SKY

educational services in the field of multimedia and technology, namely, providing training, seminars, curriculum and educational materials provided in conjunction therewith in the nature of course binders, manuals and interactive computer software via an online information network;

MANAGER'S EDGE

computer software recorded on CD-ROM used for training managers in the field of management, supervisory and interpersonal skills;MANAGERS EDGE;MANAGER'S;

MANAGING THE PERFORMANCE OF OTHERS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service, business management; providing educational training services bia a global computer network on the subject of management, supervisory and interpersonal skills, sales, customer service, business management.;Prerecorded videotapes, audio tapes and CD-ROMS featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines on the subject of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;

MAXIMIZING TRAINING RESULTS

Books and publications, namely books, brochures, manuals, newsletters, pamphlets and workbooks in the field of business, training and customer service;

OWNING THE CUSTOMER EXPERIENCE

Business training;

PLANNING FOR PERFORMANCE DISCUSSIONS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service, business management; providing educational training services bia a global computer network on the subject of management, supervisory and interpersonal skills, sales, customer service, business management.;Prerecorded videotapes, audio tapes and CD-ROMS featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines on the subject of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;

PROFESSIONAL SALES NEGOTIATIONS

Books and publications dealing with sales and customer service;

PROFESSIONAL SALES NEGOTIATIONS

business consultation services in the fields of sales and customer service;

PROFESSIONAL SALES NEGOTIATIONS

Educational services, namely, arranging and conducting training classes and seminars in the fields of sales and customer service;

PROFESSIONAL SALES NEGOTIATIONS

Prerecorded videotapes, audio tapes, CD-ROMs and computer software dealing with sales and customer service;

PROFESSIONAL SALES NEGOTIATIONS

Education services, namely, providing training classes, seminars and workshops in the fields of sales and negotiations;Digital media, namely, [ prerecorded videotapes, audio tapes, CD-Roms, ] Digital Video Discs, and Computer Software featuring sales and negotiations training;Educational publications, namely, [ educational learning cards, flash cards, activity cards, ]workbooks, [ textbooks, ] activity books, [ story books, puzzle books, puzzles, ] teacher guides, manuals, [ posters, educational card games ] and educational booklets in the field of sales and negotiations;

PROFESSIONAL SELLING SKILLS

Prerecorded videotapes, audio tapes and CD-ROMs featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;[ Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education ];

PROVIDING CONSTRUCTIVE FEEDBACK

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service, business management; providing educational training services bia a global computer network on the subject of management, supervisory and interpersonal skills, sales, customer service, business management.;Prerecorded videotapes, audio tapes and CD-ROMS featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines on the subject of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;PROVIDING CONSTRUCTIVE FEED BACK;Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education.;

QUEST

educational and training services; namely, conducting seminars in the field of management, supervisory and interpersonal skills outside of the hospital and banking fields;prerecorded video tapes featuring business quality problem scenarios unrelated to banking;educational books dealing with quality and skills enhancement of business professionals unrelated to banking;

QUEST Q

educational and training services; namely, conducting seminars in the fields of management, supervisory and interpersonal skills outside of the hospital and banking fields;prerecorded video tapes featuring business quality problem scenarios unrelated to banking;educational books dealing with quality and skills enhancement of business professionals unrelated to banking;

SALES PERFORMANCE TOOL KIT

educational books and user manuals featuring information regarding sales and customer service;

SALES PERFORMANCE TOOL KIT

Prerecorded videotapes, audio tapes, CD-ROMs all featuring instructional information on how to increase sales and customer service; computer software, namely educational software for teaching sales and customer relation skills to business executives and entry level employees;TOOL KIT;

SALES PERFORMANCE TOOL KIT

Educational services, namely, arranging and conducting training, classes and seminars in the fields of sales and customer service;

SALES PERFORMANCE TOOL KIT

business consultation services in the fields of sales and customer service;

SALESEDGE

Downloadable electronic publications in the nature of newsletters concerning sales training and management that are delivered via electronic mail;SALES EDGE;

SEE IT, OWN IT, DO IT.

SEE IT OWN IT DO IT;consulting services in the fields of customer service, business management, interpersonal skills and employee training;

SEE IT, OWN IT, DO IT.

Prerecorded videotapes, audio tapes, CD-ROMS, and computer software featuring topics relating to customer service, business management, interpersonal skills and training in these subjects;SEE IT OWN IT DO IT;

SELLING AGAINST THE COMPETITION

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;

SERVING A WORLD OF CUSTOMERS

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;Prerecorded [ videotapes, audio tapes and ] CD-ROMs featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;

STELLAR SERVICE

Prerecorded [ videotapes, audio tapes and ] CD-ROMs featuring training materials and presentations in the fields of [ management, ] supervisory and interpersonal skills, sales, customer service [, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, and customer service, business management, business training and business education ];Publications, namely, textbooks, [ pamphlets, brochures, newsletters, journals and magazines ] dealing with [ management, ] supervisory and interpersonal skills, sales, customer service [, business management, business training and business education ];SERVICE;

STRATEGIC PROCESS MANAGEMENT

educational services; namely, conducting courses, seminars and workshops in the field of business management so as to imprive customer satisfaction, reduce costs and reduce rework;

STRATEGIC PROCESS MANAGEMENT

series of books and manuals dealing with organizational management;

TEAMING UP FOR SEAMLESS SERVICE

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;Prerecorded videotapes, audio tapes and CD-ROMs featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;TEAMING UP FOR SEAM LESS SERVICE;

THE SERVICE CERTIFICATION

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management;Prerecorded videotapes, audio tapes and CD-ROMs featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education;CERTIFICATION;

THE SERVICE DIFFERENCE

Books and publications in the nature of booklets, magazines, newspapers, pamphlets and postcards in the field of customer service;SERVICE;

THE SERVICE DIFFERENCE

Educational services, namely, arranging and conducting seminars and training classes in the fields of customer service, supervisory and interpersonal skills, sales and business management;SERVICE;

THE WELCOMING ARM SUCCESS PROGRAM

business and customer service consulting services in the fields of guest relations and hospitality;PROGRAM;

THE WELCOMING ARM SUCCESS PROGRAM

Educational services, namely, arranging and conducting training, classes and seminars dealing with guest relations and hospitality in the fields of business and customer service;PROGRAM;

TOOLS FOR PERFORMANCE LEADERS

books dealing with management, supervisory and interpersonal skills, training and education;

TOOLS FOR TRAINER EXCELLENCE

Educational services, namely, arranging and conducting training classes and seminars dealing with facilitation, presentation and leadership skills;

TOOLS FOR TRAINER EXCELLENCE

Books, manuals and publications namely brochures and leaflets dealing with facilitation, presentation and leadership skills;

TRAINER'S EDGE

computer software used to develop custom multimedia training and courseware;TRAINERS EDGE;TRAINER'S;

WORKSKILLS: STEPS TO YOUR SUCCESS

BOOKS AND PUBLICATIONS, NAMELY PAMPHLETS, TEXTBOOKS, NOTEBOOKS, BROCHURES AND FOLDERS DEALING WITH BUSINESS AND INTERPERSONAL SKILLS;WORK SKILLS STEPS TO YOUR SUCCESS;WORKSKILLS;

WORKSKILLS: STEPS TO YOUR SUCCESS

WORK SKILL STEPS TO YOUR SUCCESS;Customer service consulting in the fields of business and interpersonal skills;WORKSKILLS;

WORKSKILLS: STEPS TO YOUR SUCCESS

Educational services, namely, arranging and conducting training, classes and seminars in the fields of business and Interpersonal skills;WORK SKILLS STEPS TO YOUR SUCCESS;WORKSKILLS;

WRITE UP FRONT

Educational services, namely, providing training programs and seminars in the field of business writing skills development;Written publications in the field of business writing skills development, namely, training and questionnaire booklets, workbooks and manuals all in the field of business writing skills development;

ZENGER MILLER

educational services, namely conducting seminars and training in the fields of management, supervisory and interpersonal skills;