ASPECT COMMUNICATIONS CORPORATION

ASPECT EBUSINESS ARCHITECT

COMPUTER PROGRAMS THAT ENABLE USERS TO DEVELOP WEBSITES AND OTHER MEANS TO ELECTRONICALLY COMMUNICATE WITH A BUSINESS FOR ELECTRONIC COMMERCE PURPOSES AND ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (ECRM) APPLICATIONS, AND INSTRUCTIONAL MANUALS SOLD THEREWITH;ASPECT E BUSINESS ARCHITECT;EBUSINESS ARCHITECT;

ASPECT WINSET

computer software for telecommunications applications, namely, software that allows remote access to a call center;In the statement, Column 1, before line 1, ASPECT COMMUNICATIONS CORPORATION, CALIFORNIA CORPORATION 1730 FOX DRIVE SAN JOSE, CALIFORNIA 95131 BY CHANGE OF NAME. should be inserted.;

CMI

computer programs for customer relationship management use which extends computer media integration to voice, electronic mail, worldwide web, facsimile and video media; and instruction manuals packaged as a unit therewith;

ETV

COMPUTER PROGRAMS FOR CUSTOMER RELATIONSHIP MANAGEMENT USE WHICH DETERMINES THE VALUE OF A CUSTOMER CONTACT AND MAKES SUBSEQUENT ROUTING DECISIONS; AND INSTRUCTION MANUALS DISTRIBUTED THEREWITH;

EVENT BRIDGE

computer software, and manuals sold as a unit, which links call center information to external applications;