ASPECT SOFTWARE, INC.

ASPECT

TELECOMMUNICATIONS SYSTEMS - NAMELY, SWITCHING APPARATUS THAT MANAGES HIGH VOLUMES OF INCOMING AND OUTGOING TELEPHONES CALLS;

ASPECT

computer hardware and software for call transaction management, or for analysis or presentation of telecommunications data;

ASPECT

computer hardware and software for call transaction management, or for analysis or presentation of telecommunications data;

ASPECT

Computer software for use in the area of customer relationship management and enterprise communications;CONSULTING SERVICES IN THE AREA OF COMPUTER HARDWARE AND SOFTWARE USED FOR CUSTOMER RELATIONSHIP MANAGEMENT AND ENTERPRISE COMMUNICATIONS; COMPUTER PROGRAMMING SERVICES FOR OTHERS;The lining is a feature of the mark and does not indicate color.;

ASPECT EQ

computer software for use in connection with customer contact centers and back office operations, namely, computer software providing workforce management, contact interaction quality monitoring, call recording, screen recording, contact surveys, eLearning, performance management, speech analytics, coaching, data encryption, desktop analytics and PCI compliance;

CLACKPOINT

Web conferencing services; Teleconferencing and video conferencing services; Instant messaging services;CLACK POINT;Providing on-line non-downloadable software for web conferencing;

COMETOGETHER

COME TOGETHER;Business consultation in the field of customer contact centers via automated centers for sending and receiving messages through multiple channels;

EVOLUTION

Computer telephony services;

GALAXY

TELECOMMUNICATIONS SWITCHING SYSTEMS AND APPARATUS COMPRISING AUTOMATIC CALL DISTRIBUTORS;

MULTIPLY YOUR ROI

computer telephony software; downloadable computer software for developing other computer programs; downloadable computer software for assisting developers in creating program code for communications applications, telecommunications services, instant messaging applications and SMS applications; downloadable computer telephony software for the creation, development and deployment of computer telephony applications, for integration of computer communications networks and telecommunications networks, and for routing, management, enhancement, and configuration of communications over telecommunications and computer communications networks; computer telephony software for the creation, development and deployment of computer telephony applications, for integration of computer communications networks and telecommunications networks, and for routing, management, enhancement, and configuration of communications over telecommunications and computer communications networks;In the Statement, line 1, FLORIDA should be deleted, and, DELAWARE should be inserted, and, In the Statement, line 2, #2040 should be deleted, and, SUITE 1000 should be inserted.;computer telephone communication services; Internet telephone communication services; telecommunication services, namely, local and long distance transmission of voice, data, graphics by means of telephone, telegraphic, cable, and satellite transmissions; voice over internet protocol services; providing co-location services for voice and data communications applications; telecommunications reseller services, namely, providing value added Interactive Voice Response telecommunication services; providing telephone conferencing services and providing telephone auto attendant services; communications and telecommunications services in the area of automated voice applications and communications systems, namely, providing telephone call routing, interactive voice response, and teleconferencing; telephone call management services for others, namely, telephone call bridging, telephone call transferring, and telephone call conferencing; electronic transmission of data, documents and voice mail via computer terminals; communications and telecommunications services in the area of automated voice applications and communications systems, namely, providing telephone call routing, interactive voice response, and teleconferencing;Application service provider featuring software in the field of Interactive Voice Response; application service provider, namely, hosting computer software applications for the use of others and applications featuring software in the field of Interactive Voice Response; providing on-line non-downloadable software for developing other computer programs; providing on-line non-downloadable software for assisting developers in creating program code for communications applications, telecommunications services, instant messaging applications and SMS applications; hosting computer telephony applications over a network for others; hosting computer telephony applications and automated voice applications over communications network for others; consulting services in the area of automated voice applications and communication systems; integration of telecommunication and computer systems; integration of telephone call center services with computer and communications systems for others; integration of telecommunication and computer systems; integration of telephone call center services with computers and communications systems for others;

PERFORMANCEEDGE

Computer software and hardware for maximizing contact center agent performance and improving contact center operations via enhancing customer interaction quality, increasing productive customer contacts, optimizing contact center resources and facilitating resource planning, namely, computer software and associated hardware for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through multiple communication channels including public switched telephone networks (PSTN), VoIP telephone contact channels, and email, web and facsimile contact channels;PERFORMANCE EDGE;

PURE SIP

Computer telephony software;Computer telephony services;SIP;

RAPPORT

E-COMMERCE ENABLING SOFTWARE APPLICATIONS AND E-MAIL ADMINISTRATION SOFTWARE, AND USER MANUALS SOLD THEREWITH;

SPECTRUM

automatic telephone call distributors;

UNIFIED IP

Customer contact centers, namely, computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web and facsimile contacts; telecommunication systems comprised of central and private telephone switches, voice response units and telephone dialers; computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web and facsimile; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software used for intelligent contact routing via telephone, e-mail, web and fax; computer software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; computer software used to create desktop and management tools for customer contact centers;IP;

UNIFIED IP

Customer contact centers, namely, computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web and facsimile contacts; telecommunication systems comprised of central and private telephone switches, voice response units and telephone dialers; computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web and facsimile; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software used for intelligent contact routing via telephone, e-mail, web and fax; computer software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; computer software used to create desktop and management tools for customer contact centers;

UNLOCKED COMMUNICATIONS

computer telephony software; downloadable computer software for developing other computer programs; downloadable computer software for assisting developers in creating program code for communications applications, telecommunications services, instant messaging applications and SMS applications; downloadable computer telephony software for the creation, development and deployment of computer telephony applications, for integration of computer communications networks and telecommunications networks, and for routing, management, enhancement, and configuration of communications over telecommunications and computer communications networks; computer telephony software for the creation, development and deployment of computer telephony applications, for integration of computer communications networks and telecommunications networks, and for routing, management, enhancement, and configuration of communications over telecommunications and computer communications networks;In the Statement, line 1, FLORIDA should be deleted, and, DELAWARE should be inserted, and, In the Statement, line 2, #2050 should be deleted, and, Suite 1000 should be inserted.;computer telephone communication services; Internet telephone communication services; telecommunication services, namely, local and long distance transmission of voice, data, graphics by means of telephone, telegraphic, cable, and satellite transmissions; voice over internet protocol services; providing co-location services for voice and data communications applications; telecommunications reseller services, namely, providing value added Interactive Voice Response telecommunication services; providing telephone conferencing services and providing telephone auto attendant services; communications and telecommunications services in the area of automated voice applications and communications systems, namely, providing telephone call routing, interactive voice response, and teleconferencing; telephone call management services for others, namely, telephone call bridging, telephone call transferring, and telephone call conferencing; electronic transmission of data, documents and voice mail via computer terminals; communications and telecommunications services in the area of automated voice applications and communications systems, namely, providing telephone call routing, interactive voice response, and teleconferencing;COMMUNICATIONS;Application service provider featuring software in the field of Interactive Voice Response; application service provider, namely, hosting computer software applications for the use of others and applications featuring software in the field of Interactive Voice Response; providing on-line non-downloadable software for developing other computer programs; providing on-line non-downloadable software for assisting developers in creating program code for communications applications, telecommunications services, instant messaging applications and SMS applications; hosting computer telephony applications over a network for others; hosting computer telephony applications and automated voice applications over communications network for others; consulting services in the area of automated voice applications and communication systems; integration of telecommunication and computer systems; integration of telephone call center services with computer and communications systems for others; integration of telecommunication and computer systems; integration of telephone call center services with computers and communications systems for others;

ZIPWIRE

The mark consists of the word ZIPWIRE with three (3) rectangular conversation boxes over the letter I in the word WIRE. The color black appears in the wording ZIPWIRE. The color green appears in the bottom conversation box. The color blue appears in the middle conversation box. The color orange-brown appears in the top conversation box.;ZIP WIRE;The color(s) black, green, blue and orange-brown is/are claimed as a feature of the mark.;Software as a service (SAAS) services, namely, hosting software for use by others, namely, software for managing and controlling customer contact centers systems, namely, associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts; software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialers; software for managing and controlling customer contact center Automatic Call Distribution (ACD), outbound predictive dialing and campaign management; software used for intelligent contact routing via telephone, e-mail, web, chat, social media and fax; computer software used to support the activities of contact center customer service representatives and contact center managers; software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts; software used to create desktop and management tools for customer contact centers; software used to create and manage customer contact center virtual agents, visual scripting, workforce schedules, workforce job performance and workforce skills improvement; software used to provide customer contact center self-provisioning capabilities via an on-line portal and software used to create and manage customer contact center optional recording of calls and/or customer contact interactions;