BayStone Software, Inc.

B

INTEGRATED SUITE OF COMPUTER SOFTWARE APPLICATIONS FOR BUSINESS PROCESSES THAT SUPPORTS SALES, MARKETING, CUSTOMER SERVICE, QUALITY, AND OFFICE PRODUCTIVITY TOOLS FOR AN EXECUTIVE INFORMATION SYSTEMS AND THAT PROVIDES TIMELY ACCESS TO KEY BUSINESS INDICATORS; SOFTWARE WHICH AUTOMATES, TRACKS, AND MANAGES EVERY STEP IN A SALES PROCESS INCLUDING SOFTWARE WHICH AUTOMATES AND OPTIMIZES TELESALES AND MARKETING PROCESSES; COMPUTER AUTOMATION SOFTWARE FOR USE IN PRODUCT DESIGN AND DEVELOPMENT; SOFTWARE WHICH AUTOMATES CUSTOMER SUPPORT PROCESSES BY LOGGING, TRACKING AND FACILITATING THE HANDLING AND RESOLUTION OF CUSTOMER ISSUES, PROBLEMS, SUGGESTIONS AND REQUESTS FOR INFORMATION; SOFTWARE WHICH AUTOMATES QUALITY ASSURANCE PROCESSES BY PROVIDING A LINK BETWEEN CUSTOMER SUPPORT, ENGINEERING AND MARKETING TO MANAGE AND IMPROVE THE PRODUCT DEVELOPMENT LIFE CYCLE;

BAYADMIN

COMPUTER SOFTWARE, NAMELY, CUSTOMER INTERACTION SOFTWARE;BAY ADMINISTRATION;

BAYCENTER

integrated suite customer interaction computer software applications focused on automating customer support, quality assurance and sales and marketing functions within an enterprise;BAY CENTER;

BAYCOACH

COMPUTER SOFTWARE, NAMELY, CUSTOMER INTERACTION SOFTWARE;BAY COACH;

BAYCONFIGURE

COMPUTER SOFTWARE, NAMELY, CUSTOMER INTERACTION SOFTWARE;BAY CONFIGURE;

BAYLEADS

computer software which automates and optimizes telesales and marketing processes;BAY LEADS;

BAYMONITOR

INTEGRATED SUITE OF COMPUTER SOFTWARE APPLICATIONS FOR BUSINESS PROCESSING, SUPPORTING SALES, MARKETING, CUSTOMER SERVICE, QUALITY AND OFFICE PRODUCTIVITY TOOLS, AND EXECUTIVE INFORMATION SYSTEM PROVIDING TIMELY ACCESS TO KEY BUSINESS INDICATORS;BAY MONITOR;

BAYQUALITY

computer software which automates quality assurance processes by providing a link between customer support, engineering and marketing to manage and improve the product development live cycle;BAY QUALITY;

BAYSALES

computer software which automates, tracks and manages every step in a sales process;BAY SALES;

BAYSERVER

COMPUTER SOFTWARE, NAMELY, CUSTOMER INTERACTION SOFTWARE;BAY SERVER;

BAYSTONE

integrated suite of computer software applications for the support of sales, marketing, customer services, quality and office productivity tools for an executive information system providing access to key business indicators;BAY STONE;

BAYSUPPORT

computer software which automates customer support processes by logging, tracking and facilitating the handling and resolution of customer issues, problems, suggestions and requests for information;BAY SUPPORT;

BAYTAILOR

COMPUTER SOFTWARE, NAMELY, CUSTOMER INTERACTION SOFTWARE;BAY TAILOR;

BAYTOOLS

computer software automation tools that shorten product development and customer implementation cycles for customer interaction computer software;BAY TOOLS;

BAYWEB

INTEGRATED SUITE OF SOFTWARE APPLICATIONS FOR CLIENT'S BUSINESS PROCESSES SUPPORTING SALES, MARKETING, CUSTOMER SERVICE, QUALITY AND OFFICE PRODUCTIVITY TOOLS, INCLUDING AN EXECUTIVE INFORMATION SYSTEM PROVIDING TIMELY ACCESS TO KEY BUSINESS INDICATORS KNOWN AS METERS;

DAE

COMPUTER SOFTWARE, NAMELY, CUSTOMER INTERACTION SOFTWARE FOR CREATING AND IMPLEMENTING CUSTOMIZED AND AUTOMATED BUSINESS PROCESS COMPUTER APPLICATIONS;

DYNAMIC ADAPTABILITY ENGINE

computer software, namely, customer interaction software for creating and implementing customized and automated business process computer applications;ENGINE;

IMONITOR

integrated suite of computer software applications for business processing, supporting sales, marketing, customer service, quality and office productivity tools, namely, for an executive information system providing timely access to key business indicators;I MONITOR;

QUALITYCENTER

integrated suite of software applications for client's business processes supporting sales, marketing, customer service, quality and office productivity tools, including an executive information system providing timely access to key business indicators known as meters;QUALITY CENTER;

SALESCENTER

integrated suite of software applications for client's business processes supporting sales, marketing, customer service, quality and office productivity tools, including an executive information system providing timely access to key business indicators known as meters;SALES CENTER;

SUPPORTCENTER

integrated suite of software applications for client's business processes supporting sales, marketing, customer service, quality and office productivity tools, including an executive information system providing timely access to key business indicators known as meters;

WEB EXCHANGE

integrated suite of software applications for client's business processes supporting sales, marketing, customer service, quality and office productivity tools, including an executive information system providing timely access to key business indicators known as meters;

WEBXCHANGE

integrated suite of software applications for client's business processes supporting sales, marketing, customer service, quality and office productivity tools, including an executive information system providing timely access to key business indicators known as meters;WEB EXCHANGE;