CONSONA CRM INC.

ACTIVE

Information services utilizing a guided selling CRM platform, namely, providing personalized product and service recommendations; and buying information and customer preference selling assistance with respect to financial services via a global computer network;

ACTIVE FINANCIAL ASSISTANT

information services utilizing a guided selling customer relationship management (CRM) platform, namely providing personalized product and service buying information for financial products and services, and selling assistance in the nature of providing purchase information based on customer preferences in the field of financial services via a global computer network;FINANCIAL ASSISTANT;

ACTIVE RESEARCH

Information services, namely, providing buying information with respect to a variety of consumer products via a global computer network and providing real time marketing feedback information to clients;RESEARCH;

ACTIVE RESEARCH UPDATE

Information services, namely, providing buying information with respect to a variety of consumer products via a global computer network and providing real time marketing feedback information to clients;RESEARCH UPDATE;

ACTIVE SALES ASSISTANT

information services utilizing a guided selling customer relationship management (CRM) platform, namely providing personalized product and service buying information and selling assistance in the nature of providing purchase information based on customer preferences with respect to a variety of consumer products via a global computer network;SALES ASSISTANT;

COGNITIVE PROCESSOR

computer software used for database management;

DNA PROBE

Æcomputer software for analyzing and diagnosing personal computer and network server configurations;PROBE;

HOMENET

Computer software, namely software for the automated configuration, support and maintenance of software applications and computer networks;HOME NET;

KANISA

Computer software for adding knowledge management capabilities to business process applications, and instruction and user manuals provided in connection therewith;In the statement, column 1, lines 1 through 4, should be deleted, and, Kanisa, Inc. (Delaware Corporation), 199925 Stevens Creek Blvd., Suite 150, Cupertino, CA 95014, by change of name Papyrus Technology, Inc. (Delaware Corporation), Cupertino, CA 95014 should be inserted.;The English translation of KANISA is to think.;

LIVEASSIST

Computer software, namely computer software for use in computer systems management that automates the resolution and management of support and service requests in computing environments, enables computer support and service over computer networks and automates the exchange of information over computer networks;LIVE ASSIST;

SMARTACCESS

Computer software, namely software for installing, configuring and supporting Internet service on computers;SMART ACCESS;

TOTAL ASSIST

Information services utilizing a guided selling customer relationship management (CRM) platform, namely, providing personalized product and service buying information and selling assistance in the nature of providing purchase information based on customer preferences with respect to a variety of consumer products and services via a global computer network;