COPC INC.

CERTIFIED COPC

Customer service management; customer service center management; customer service relating to responding to customer inquiries; inbound order management; inbound order center management; order fulfillment; order fulfillment management; database management; telephone call center management; collection agency management; computer technology support management, including help desk management; technical product support management; product help desk management; the foregoing all related to enhanced customer service performance of organizations in a variety of fields;The certification mark, as used by persons authorized by the certifier, certifies that the services provided have met the certifiers standards regarding the implementation of procedures, techniques, and measurement methods for enhanced customer service quality, customer satisfaction, product quality, supplier performance, employee satisfaction and well-being, efficiency, data security, help desk support performance and process management therefor, and employee productivity, the foregoing all for enhanced customer service performance and customer satisfaction related thereto.;CERTIFIED;

CERTIFIED COPC

Customer service management; customer service center management; customer service relating to responding to customer inquiries; inbound order management; inbound order center management; order fulfillment; order fulfillment management; database management; telephone call center management; collection agency management; computer technology support management, including help desk management; technical product support management; product help desk management; the foregoing all related to enhanced customer service performance of organizations in a variety of fields;The mark consists of the wording CERTIFIED COPC. The word CERTIFIED is centered within a shaded rectangular bar superimposed across the midsection of an oval formed by a shaded band. The word COPC is centered within the base of the oval underneath the word CERTIFIED.;Color is not claimed as a feature of the mark.;The certification mark, as used by persons authorized by the certifier, certifies that the services provided have met the certifiers standards regarding the implementation of procedures, techniques, and measurement methods for enhanced customer service quality, customer satisfaction, product quality, supplier performance, employee satisfaction and well-being, efficiency, data security, help desk support performance and process management therefor, and employee productivity, the foregoing all for enhanced customer service performance and customer satisfaction related thereto.;CERTIFIED;

COPC

booklets, pamphlets, brochures, books, printed survey answer sheets, and printed awards; all in the field of standards of quality of the services rendered by customer service providers;

INDIRECT PRO

The mark consists of the words INDIRECT PRO in upper case letters in a stacked design, the word INDIRECT in green, the word PRO in black with a stylized triangle to the left of the words with the triangle being formed by stacked quadrilaterals of increasing size, the smallest at the top being in green, and transitioning to gray in the middle and black on the bottom.;The colors green, black, and gray are claimed as a feature of the mark.;Purchasing and procurement services, namely, procuring of contracts for others for the purchase of goods and labor contracting services;