DIRECTLY, INC.

DIRECTLY

Downloadable computer software for automating customer relationship management, customer service, customer support and customer inquiry responses, product troubleshooting, and routing support requests to live responders; downloadable computer software, enabled by artificial intelligence and machine learning, for responding to and automating customer relationship management, customer service, customer support, customer inquiry responses and product troubleshooting and routing support requests to live responders; downloadable computer software for reviewing, storing, analyzing, monitoring and reporting on digital support interactions with customers; downloadable computer software for use in messaging in the fields of customer relationship management, customer service, and customer support;Platform as a service (PaaS) featuring software platforms and software as a service (SaaS) featuring software for automating customer relationship management, customer service, customer support and customer inquiry responses, product troubleshooting, and routing support requests to live responders; platform as a service (PaaS) featuring software platforms and software as a service (SaaS) featuring computer software, enabled by artificial intelligence and machine learning, for responding to and automating customer relationship management, customer service, customer support, customer inquiry responses, and product troubleshooting; platform as a service (PaaS) featuring software platforms and software as a service (SaaS) featuring computer software for reviewing, storing, analyzing, monitoring and reporting on digital support interactions with customers;

DIRECTLY DARWIN

Downloadable computer software for automating customer relationship management, customer service, customer support and customer inquiry responses, product troubleshooting, and routing support requests to live responders; downloadable computer software, enabled by artificial intelligence and machine learning, for responding to and automating customer relationship management, customer service, customer support, customer inquiry responses and product troubleshooting and routing support requests to live responders; downloadable computer software for reviewing, storing, analyzing, monitoring and reporting on digital support interactions with customers; downloadable computer software for use in messaging in the fields of customer relationship management, customer service, and customer support;Platform as a service (PaaS) featuring software platforms and software as a service (SaaS) featuring software for automating customer relationship management, customer service, customer support and customer inquiry responses, product troubleshooting, and routing support requests to live responders; platform as a service (PaaS) featuring software platforms and software as a service (SaaS) featuring computer software, enabled by artificial intelligence and machine learning, for responding to and automating customer relationship management, customer service, customer support, customer inquiry responses, and product troubleshooting; platform as a service (PaaS) featuring software platforms and software as a service (SaaS) featuring computer software for reviewing, storing, analyzing, monitoring and reporting on digital support interactions with customers; consulting in the field of implementation of customer service technologies;

EXPERT CAPITAL

Computer software for use in customer relationship management; computer software for use in identifying and providing information regarding expert business consultants and facilitating the exchange of information between such consultants and consumers;Business services, namely, procuring qualified and credentialed third-party experts, professionals and other qualified personnel, and documentation and information all on behalf of others; business consulting services; customer service management for others; customer service assistance, namely, responding to customer inquiries for others in the fields of transportation, electronics, telecommunications, and financial services; online services, namely, providing an online marketplace for connecting corporate process experts with customers in need of service assistance in resolving product and service support issues with third parties; operating online marketplaces for sellers of goods and/or services; computer services, namely, providing a website for users to ask and answer questions on a variety of topics of general interest; and professional business networking services;Social networking services;EXPERT;Computer services, namely, providing a platform as a service (PAAS) featuring computer software for expert consultants and third party business customers to network and to facilitate the exchange of information regarding product and service selection and customer support and service needs, and advice and assistance in regarding the foregoing selection, service and support needs; providing search engines for obtaining information requested by users on a global computer network; software as a service (SAAS) in the field of customer relationship management and customer service support; creating and hosting an on-line community for registered users to participate in discussions, get feedback from their peers, and form virtual communities; providing temporary use of on-line non-downloadable software to store, manage, analyze and report data in the field of customer service and support;

EXPERT CROWDSERVICE

EXPERT CROWD SERVICE;Business services, namely, procuring qualified and credentialed third-party experts, professionals and other qualified personnel, and documentation and information all on behalf of others; business consulting services; customer service management for others; customer service assistance, namely, responding to customer inquiries for others in the fields of transportation, electronics, telecommunications, and financial services; online services, namely, providing an online marketplace for connecting corporate process experts with customers in need of service assistance in resolving product and service support issues with third parties; operating online marketplaces for sellers of goods and/or services; computer services, namely, providing a website for users to ask and answer questions on a variety of topics of general interest; and professional business networking services;Social networking services;CROWDSERVICE;Computer services, namely, providing a platform as a service (PAAS) featuring computer software for expert consultants and third party business customers to network and to facilitate the exchange of information regarding product and service selection and customer support and service needs, and advice and assistance in regarding the foregoing selection, service and support needs; providing search engines for obtaining information requested by users on a global computer network; software as a service (SAAS) in the field of customer relationship management and customer service support; creating and hosting an on-line community for registered users to participate in discussions, get feedback from their peers, and form virtual communities; providing temporary use of on-line non-downloadable software to store, manage, analyze and report data in the field of customer service and support;