FORUM CORPORATION OF NORTH AMERICA, THE

ACHIEVING SERVICE EXCELLENCE

instructional services; namely, conducting seminars in the field of management training;

ACHIEVING SERVICE EXCELLENCE LEARNING SYSTEM

educational training services, namely, conducting seminars in the field of business management training to maintain positive customer relations in business;SERVICE EXCELLENCE LEARNING SYSTEM;

BRANDED CUSTOMER SERVICE EXPERIENCE

EDUCATION AND TRAINING SERVICES, NAMELY, CONDUCTING SEMINARS IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND TRAINING;CONSULTING IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND SUPPORT AND PROJECT MANAGEMENT FOR TRAINING;

BRANDED EMPLOYEE EXPERIENCE

EDUCATION AND TRAINING SERVICES, NAMELY, CONDUCTING SEMINARS IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND TRAINING;CONSULTING IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND SUPPORT AND PROJECT MANAGEMENT FOR TRAINING;

BRANDED LEADERSHIP EXPERIENCE

EDUCATION AND TRAINING SERVICES, NAMELY, CONDUCTING SEMINARS IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND TRAINING;CONSULTING IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND SUPPORT AND PROJECT MANAGEMENT FOR TRAINING;

BRANDED LEARNING EXPERIENCE

EDUCATION AND TRAINING SERVICES, NAMELY, CONDUCTING SEMINARS IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND TRAINING;CONSULTING IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND SUPPORT AND PROJECT MANAGEMENT FOR TRAINING;

BRANDED SALES EXPERIENCE

EDUCATION AND TRAINING SERVICES, NAMELY, CONDUCTING SEMINARS IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND TRAINING;CONSULTING IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND SUPPORT AND PROJECT MANAGEMENT FOR TRAINING;

BRANDED SERVICE EXPERIENCE

EDUCATION AND TRAINING SERVICES, NAMELY, CONDUCTING SEMINARS IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND TRAINING;CONSULTING IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND SUPPORT AND PROJECT MANAGEMENT FOR TRAINING;

BUILDING CUSTOMER FOCUS

instructional and training services; namely, conducting seminars in the field of business management and sales training;instructional and training materials comprising books, booklets and related printed instructional material and prerecorded video tapes sold as a unit for use in the field of business management and sales training;

COACHING FOR SERVICE EXCELLENCE

training services, namely conducting seminars in the field of business management and sales training;[ instructional and training kits featuring printed matter, namely books, booklets, instructor's manuals and printed charts in the field of business consultation, and prerecorded video tapes therefor, all sold as a unit ];SERVICE EXCELLENCE;

CREATING CUSTOMER FOCUS

INSTRUCTIONAL AND TRAINING SERVICES, NAMELY, CONDUCTING SEMINARS IN THE FIELD OF CUSTOMER SERVICE RELATIONS;INSTRUCTIONAL AND TRAINING MATERIALS COMPRISING BOOKS, BOOKLETS, INSTRUCTOR'S MANUALS, CHARTS, ROLE PLAYING GAMES AND PRERECORDED VIDEO TAPES SOLD AS A UNIT DEALING WITH CUSTOMER SERVICE RELATIONS;CUSTOMER;

CUSTOMER FOCUS

INSTRUCTIONAL AND TRAINING SERVICES, NAMELY, CONDUCTING SEMINARS IN THE FIELD OF CUSTOMER SERVICE RELATIONS;INSTRUCTIONAL AND TRAINING MATERIALS COMPRISING BOOKS, BOOKLETS, INSTRUCTOR'S MANUALS, CHARTS, ROLE PLAYING GAMES AND PRERECORDED VIDEO TAPES SOLD AS A UNIT DEALING WITH CUSTOMER SERVICE RELATIONS;CUSTOMER FOCUS;CUSTOMER;

CUSTOMER GROWTH STRATEGIES

consulting in the field of business management and training;

CUSTOMER INTERACTION CYCLE

training services, namely conducting seminars in the field of business management and sales training;CUSTOMER or INTERACTION;

CUSTOMER-CENTERED GROWTH

training services, namely, conducting seminars in the field of business management training;

DYNAMIC SELLING

instructional and training services for corporations, namely conducting sales training seminars for corporate sales personnel;SELLING;

EXCEPTIONAL MANAGEMENT PRACTICES

instructional services; namely, conducting seminars in the field of management training;instructional and training materials comprised of books, booklets, instructor's manuals, charts and prerecorded video tapes all sold as a unit for use in the field of business management training;EXCEPTIONAL MANAGEMENT PRACTICE;

EXCEPTIONAL SALES PERFORMANCE

instructional services; namely, conducting seminars in the field of sales training;instructional and training materials comprised of books, booklets, instructor's manuals, charts and prerecorded video tapes all sold as a unit for use in connection with sales training;

FACE-TO-FACE SELLING SKILLS

EDUCATIONAL SERVICES; NAMELY, CONDUCTING PROGRAMS IN BUSINESS MANAGEMENT SKILLS;FACE-TO-FACE SELLING SKILLS;

FACE-TO-FACE SELLING SKILLS

EDUCATIONAL SERVICES, NAMELY CONDUCTING PROGRAMS IN BUSINESS MANAGEMENT SKILLS;SELLING SKILLS;

FACE-TO-FACE SELLING SKILLS

educational services; namely, conducting programs in the field of business management skills;SELLING SKILLS;

FACE-TO-FACE SELLING SKILLS

education and training services, namely conducting seminars in the field of business, management, and sales training;FACE-TO-FACE SELLING SKILLS;

FORSITE

providing and collecting information via a global computer network in the field of management education and training services;

HELPING COMPANIES ACHIEVE SUPERIOR RESULTS BY BECOMING CUSTOMER DRIVEN

instructional and training kits featuring printed matter, namely books, booklets, instructor's manuals and printed charts in the field of business consultation, and prerecorded video tapes therefor, all sold as a unit;

HELPING COMPANIES BECOME CUSTOMER DRIVEN

instructional and training materials comprised of books, booklets, instructor's manuals, charts and pre-recorded video tapes all sold as a unit for use in connection with instructional and teaching material;

HELPING CREATE COMPETITIVE ADVANTAGE THROUGH PEOPLE

INSTRUCTIONAL SERVICES, NAMELY, CONDUCTING SEMINARS IN THE FIELDS OF SALES, AND MANAGEMENT TRAINING;CONSULTING AND RESEARCH SERVICES IN THE FIELDS OF STRATEGIC PLANNING AND ORGANIZATIONAL AND EXECUTIVE DEVELOPMENT FOR BUSINESSES;

HELPING ORGANIZATIONS ACHIEVE SUPERIOR PERFORMANCE BY BECOMING CUSTOMER DRIVEN

training services, namely conducting seminars in the field of business management;

INFLUENCE

EDUCATIONAL SERVICES, NAMELY, CONDUCTING PROGRAMS IN BUSINESS MANAGEMENT SKILLS;

INFLUENCE: COLLABORATING FOR RESULTS

training services, namely conducting seminars in the field of business management and sales training;instructional and training kits featuring printed matter, namely books, booklets, instructor's manuals and printed charts in the field of business consultation, and prerecorded video tapes therefor, all sold as a unit;COLLABORATING FOR RESULTS;

INFLUENCE: WORKING IN TEAMS

training services, namely conducting seminars in the field of business management and sales training;instructional and training kits featuring printed matter, namely books, booklets, instructor's manuals and printed charts in the field of business consultation, and prerecorded video tapes therefor, all sold as a unit;WORKING IN TEAMS;

LEADERSHIP

pre-recorded videotapes sold as unit;instructional and training materials comprised of books, booklets, instructor's manuals, charts, and prerecorded videotapes, all sold as a unit for use in the field of business management training;The stippling shown in the drawing is a feature of the mark and not intended to indicate color.;

LEADERSHIP

educational services, namely, conducting seminars in the field of management development, management training and business education;The stippling shown in the drawing is a feature of the mark and not intended to indicate color.;

LEADERSHIP

pre-recorded videotapes sold as a unit;instructional and training materials comprised of books, booklets, instructor's manuals, charts and prerecored videotapes, all sold as a unit for use in the field of business management training;

LEADERSHIP

educational services, namely, conducting seminars in the field of management development, management training and business education;

LEADERSHIP

Education and training services, namely, conducting seminars in the fields of business management, sales, service, and training;Consulting in the fields of business management, sales, service, and support and project management for training;

LEADING CUSTOMER FOCUS

training services; namely, conducting seminars in the field of business management and sales training;instructional and training materials comprising books, booklets and related printed instructional material and prerecorded video tapes sold as a unit for use in the field of business management and sales training;

P.R.O.G.R.E.S.S.

instructional services; namely, conducting seminars in the field of management training;PROGRESS;

PRESENTATION SKILLS: GAINING CUSTOMER COMMITMENT

Educational services, namely, conducting seminars in the field of sales training and management;PRESENTATION SKILLS;

SALES NEGOTIATIONS

INSTRUCTIONAL AND TRAINING SERVICES, NAMELY, CONDUCTING SEMINARS IN THE FIELD OF SALES TRAINING;INSTRUCTIONAL AND TRAINING MATERIALS COMPRISING BOOKS, BOOKLETS, INSTRUCTOR'S MANUALS, CHARTS AND PRERECORDED VIDEO TAPES SOLD AS A UNIT DEALING WITH SALES TRAINING;SALES NEGOTIATIONS;

SALES SKILLS ASSESSMENT

training serives, namely conducting seminars in the field of business management and sales training;instructional and training kits featuring printed matter, namely books, booklets, instructor's manuals and printed charts in the field of business consultation, and prerecorded video tapes therefor, all sold as a unit;

STRATEGIC INSOURCING

business consulting and management services, namely, instituting and providing flexible contract service arrangements within or in conjunction with a business;

STRATEGIC INSOURCING

education and training services, namely conducting seminars in the field of business, management, and sales training;INSOURCING;

STRATEGIC INSOURCING

business consulting and management services, namely, instituting and providing flexible contract service arrangements within, or in conjunction with, the training and development of businesses of others;INSOURCING;

SUPERVISING

EDUCATIONAL SERVICES, NAMELY CONDUCTING PROGRAMS IN BUSINESS MANAGEMENT SKILLS;

TEAM LEADER: LEADING CUSTOMER-FOCUSED QUALITY TEAMS

training services, namely conducting seminars in the field of business management and sales training;instructional and training kits featuring printed matter, namely books, booklets, instructor's manuals and printed charts in the field of business consultation, and prerecorded video tapes therefor, all sold as a unit;

THE EXCEPTIONAL MANAGER

INSTRUCTIONAL SERVICES, NAMELY, CONDUCTING SEMINARS IN THE FIELD OF MANAGEMENT TRAINING;

THE FORUM CORPORATION

EDUCATION SERVICES; NAMELY, CONDUCTING SEMINARS DEALING WITH A VARIETY OF BUSINESS TOPICS;STUDY GUIDE BOOKLETS DEALING WITH BUSINESS MANAGEMENT;CORPORATION;

THE FORUM CORPORATION "HELPING PEOPLE DO A BETTER JOB"

EDUCATIONAL SERVICES-NAMELY, CONDUCTING SEMINARS IN THE FIELD OF BUSINESS MANAGEMENT;THE MARK CONSISTS OF THE WORDS THE FORUMCORPORATION HELPING PEOPLE DO A BETTER JOB WITH SIX-SIDED ARROW DESIGN ABOVE THE WORDS.;IN THE STATEMENT, COLUMN 2, LINES 9 THROUGH 11 SHOULD BE DELETED AND THE MARK CONSISTS OF THE WORDS THE FORUM CORPORATION HELPING PEOPLE DO A BETTER JOB WITHSIX-SIDED ARROW DESIGN ABOVE THE WORDS.SHOULD BE INSERTED.;HELPING PEOPLE DO A BETTER JOB,;

WHERE LEARNING MEANS BUSINESS

EDUCATION AND TRAINING SERVICES, NAMELY, CONDUCTING SEMINARS IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND TRAINING;CONSULTING IN THE FIELDS OF BUSINESS MANAGEMENT, SALES, SERVICE, AND SUPPORT AND PROJECT MANAGEMENT FOR TRAINING;