Jacada Inc.

AUTONOMOUS CX

Computer software for business information and communications management, business database management, customer service management and management of customer relations all of the foregoing directed to the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; software for electronic communications within businesses and between businesses and their customers, all of the foregoing in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, including automating customer service processes;Computer software design and services for business information and communications management, business database management, customer service management and management of customer relations all of the foregoing directed to the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; software for electronic communications within businesses and between businesses and their customers, all of the foregoing in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, including automating customer service processes;

VISUAL IVR

Computer telephony software for use in voice to text, speech recognition, interactive voice response and outbound dialer applications; Computer software to allow human-computer interaction using touchscreen, keypresses, voice, and dtmf to provide self service and outbound campaigns;