MELITA INTELLECTUAL PROPERTY, INC.

COMPASS

training with respect to computer software and hardware, including peripheral devices;maintaining computer hardware including peripheral devices, and installing and repairing computer software and hardware, including peripheral devices;managing computer software and hardware, including peripheral devices;maintaining computer software, developing customer-specified computer software and hardware, including peripheral devices, and providing diagnostic services with respect to, consulting with respect to, providing integration of, and providing support for, computer software and hardware, including peripheral devices;

COMPASS

training with respect to computer software and hardware, including peripheral devices;maintaining computer hardware including peripheral devices, and installing and repairing computer software and hardware, including peripheral devices;computer software and hardware, including peripheral devices;maintaining computer software, developing customer-specified computer software and hardware, including peripheral devices, and providing diagnostic services with respect to, consulting with respect to, providing integration of, and providing support for, computer software and hardware, including peripheral devices;The mark consists of the word COMPASS, with a compass forming the letter O, but color is not a feature of the mark.;

COMPOSITE CONTACT

COMPUTER SOFTWARE FOR MANAGING AND COORDINATING TRANSACTIONS IN THE FIELD OF CONTACT MANAGEMENT, NAMELY, RELATING, CONSOLIDATING, SCHEDULING, TRANSFERRING, STORING, AND FORWARDING INFORMATION AND MULTIMEDIA COMPONENTS, NAMELY, VOICE, DATA, VIDEO, FACSIMILE, DOCUMENTS, RECORDS, MESSAGES, IMAGES, SCANNED PHOTOGRAPHS, SCANNED DOCUMENTS, CONTACT INFORMATION, CUSTOMER INFORMATION, AGENT INFORMATION, FILES, AND CASE HISTORIES;

E360

COMPUTER SOFTWARE FOR USE IN THE FIELD OF CONTACT MANAGEMENT FOR ENABLING, MANAGING, STORING, RELATING, ORGANIZING, DIRECTING, AUTOMATING, COORDINATING, NETWORKING, FORWARDING, SCHEDULING, TRANSFERRING, CONSOLIDATING, EXCHANGING, PROVIDING GRAPHICAL USER INTERFACES FOR, AND CONTROLLING TASKS, BUSINESS PROCESSES, TRANSACTIONS, APPLICATIONS, AND INFORMATION, SUCH AS VOICE, VIDEO, DATA, FACSIMILE, E-MAIL, MIXED MEDIA ITEMS, MULTIPLE MEDIA ITEMS, COMMUNICATIONS, DATABASES, DOCUMENTS, RECORDS, MESSAGES, IMAGES, SCANNED PHOTOGRAPHS, SCANNED DOCUMENTS, CONTACT INFORMATION, CUSTOMER INFORMATION, AGENT INFORMATION, FILES, AND CASE HISTORIES, AMONG MAINFRAMES, SERVERS, AGENT TERMINALS, CONSUMER ACCESS DEVICES, AGENTS, AND CONSUMERS VIA LOCAL, NATIONAL AND GLOBAL INFORMATION AND COMMUNICATION NETWORKS;

EAGENT

Computer software for enabling, storing, relating, organizing, directing, automating, coordinating, networking, forwarding, scheduling, transferring, consolidating, exchanging, providing graphical user interfaces (GUI) for, and controlling, tasks, business processes, transactions, applications, and information, such as voice, video, data, facsimile, e-mail, mixed media items, multiple media items, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, consumer access devices, agents, and consumers, in the field of customer interaction management, via local, national and global information and communication networks;

EBOUND

computer software for enabling, managing, storing, relating, organizing, directing, automating, coordinating, networking, forwarding, scheduling, transferring, consolidating, exchanging, providing graphical user interfaces (GUI) for, and controlling tasks, business processes, transactions, applications, and information, such as voice, video, data, facsimile, e-mail, mixed media items, multiple media (multimedia) items, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, -consumer access devises, agents, and consumers via local, national and global information and communications networks;EASY BOUND;

ECARE

computer software for enabling, managing, storing, relating, organizing, directing, automating, coordinating, scheduling, consolidating, providing graphical user interfaces for, and controlling, tasks, business processes, transactions, applications, and information, such as voice, video, data, facsimile, e-mail, mixed media items, multiple media items, communications, databases, documents, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, consumer access devices, agents, and consumers via local, national and global information and communication networks, for use in the field of customer interaction management;

ECOLLABORATION

computer software for enabling, managing, directing, automating, coordinating, forwarding, scheduling, transferring, consolidating, providing graphical user interfaces for, and controlling, tasks, business processes, transactions, applications, and information, such as voice, video, data, facsimile, e-mail, mixed media items, multiple media items, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, consumer access devices, agents, and consumers via local, national and global information and communication networks;

ECOLLECTIONS

COMPUTER SOFTWARE FOR ENABLING, MANAGING, STORING, RELATING, ORGANIZING, DIRECTING, AUTOMATING, COORDINATION, NETWORKING, FORWARDING, SCHEDULING, TRANSFERRING, CONSOLIDATING, EXCHANGING, PROVIDING GRAPHICAL USER INTERFACES FOR, AND CONTROLLING, TASKS, BUSINESS PROCESSES, TRANSACTIONS, APPLICATIONS, AND INFORMATION, SUCH AS VOICE, VIDEO, DATA, FACSIMILE, E-MAIL, MIXED MEDIA ITEMS, MULTIPLE MEDIA ITEMS, COMMUNICATIONS, DATABASES, DOCUMENTS, RECORDS, MESSAGES, IMAGES, SCANNED PHOTOGRAPHS, SCANNED DOCUMENTS, CONTACT INFORMATION, CUSTOMER INFORMATION, AGENT INFORMATION, FILES, AND CASE HISTORIES, AMONG MAINFRAMES, SERVERS, AGENT TERMINALS, CONSUMER ACCESS DEVICES, AGENTS, AND CONSUMERS VIA LOCAL, NATIONAL AND GLOBAL INFORMATION AND COMMUNICATION NETWORKS, FOR USE IN THE FIELD OF CUSTOMER INTERACTION MANAGEMENT;

ECOMMAND

computer software for enabling, managing, storing, relating, organizing, directing, automating, coordinating, supervising, networking, forwarding, scheduling, transferring, consolidating, exchanging, providing graphical user interfaces (GUI) for, and controlling tasks, business processes, transactions, applications, and information, such as voice, video, data, facsimile, e-mail, mixed media items, multiple media (multimedia) items, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, consumer access devises, agents, and consumers via local, national and global information and communications networks;ECONOMIC DEMAND;

EENVELOPE

computer software for enabling, managing, storing, relating, organizing, directing, automating, coordinating, networking, forwarding, scheduling, transferring, consolidating, exchanging, providing graphical user interfaces (GUI) for, and controlling tasks, business processes, transactions, applications, and information, such as voice, video, data, facsimile, e-mail, mixed media items, multiple media (multimedia) items, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, consumer access devices, agents, and consumers via local, national and global information and communication networks;ENVELOPE;

EMINDER

computer software for enabling, managing, storing, relating, organizing, directing, automating, coordinating, networking, forwarding, scheduling, transferring, consolidating, exchanging, providing graphical user interfaces (GUI) for, and controlling tasks, business processes, transactions, applications, and information, such as voice, video, data, facsimile, e-mail, mixed media items, multiple media (multimedia) items, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, consumer access devices, agents, and consumers via local, national and global information and communication networks;

ENTERPRISE MIXED MEDIA

computer software for enabling, managing, and controlling communications programs and services associated with various media;

ESALES

Computer software for enabling, managing, storing, relating, organizing, directing, automating, coordinating, networking, forwarding, scheduling, transferring, consolidating, exchanging, providing graphical user interfaces (GUI) for, and controlling, tasks, business processes, transactions, applications, and information, such as voice, video, data, facsimile, e-mail, mixed media items, multiple media items, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, consumer access devices, agents, and consumers, in the field of customer interaction management, via local, national and global information and communication networks;

ESHARE CONVERSATIONS

Computer software for enabling, managing, storing, relating, organizing, directing, automating, coordinating, networking, forwarding, scheduling, transferring, consolidating, exchanging, providing graphical user interfaces for, and controlling tasks, business processes, transactions, applications, and information; namely, voice, video, data, facsimile, e-mail, mixed media items, multiple media items, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer servers, agent terminals, consumer access devises, agents, and consumers via local, national and global information and communications networks, for use in the field of customer interaction management;E SHARE CONVERSATIONS;

MELITA INTERNATIONAL

electronic equipment; namely, computer terminals, data terminals, telephone switching apparatus, data routing apparatus, memory storage retrieval, and management apparatus, telephone call initiation, receiving and interactive control apparatus, voice recording and playback apparatus and computer software, all for initiating, receiving and pacing telephone calls, delivering messages, processing responses and updating files and records;The stippling is a feature of the mark and is not intended to indicate color.;

NETHELP

Computer software for facilitating interactive communication, namely, chat, electronic mail, voice, instant messages, wireless, text transfer, multi-media transfer, live collaboration, motion pictures, and sound over a global computer information network and other networks, including wireless; and for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location in the field of customer interaction management;

PORTAL FRANCHISE

Computer software for facilitating interactive communication, namely, chat, electronic mail, voice, instant messages, wireless, text transfer, multi-media transfer, live collaboration, motion pictures, and sound over a global computer information network and other networks, including wireless; and for organizing, searching, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location in the field of customer interaction management.;Computer consulting services to facilitate interactive communication and concerning software to facilitate interactive communication; computer related services for others, namely, development of, consulting with respect to, updating of, installation and repair of, and hosting on a global network computer software for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location; online technical support services, namely real-time remote accessing and troubleshooting of customer website and webpage problems, in the field of customer interaction management.;

REALANSWER

Computer software that provides filtered automatic responses, suggested responses, and intelligent responses through interactive communication, namely, chat, electronic mail, voice, instant messages, text transfer, multi-media transfer, live collaboration, motion pictures, and sound over a global computer information network and other networks in the field of customer interaction management;

THE CUSTOMER INTERACTION COMPANY

Computer software for facilitating interactive communication, namely, chat, electronic mail, voice, instant messages, text transfer, multi-media transfer, live collaboration, motion pictures, and sound over a global computer information network and other networks; and for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location in the field of customer contact management.;Computer consulting services to facilitate interactive communication and concerning software to facilitate interactive communication; computer related services for others, namely, development of, consulting with respect to, updating of, installation and repair of, and hosting on a global network computer software for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location; online technical support services, namely real-time remote accessing and troubleshooting of customer website and webpage problems, in the field of customer interaction management.;

UNIVERSAL SWITCH

electronic equipment; namely, devices for selectively routing video, audio, image and data signals;SWITCH;

VIRTUAL BUSINESS MACHINE

computer software, and computer related apparatus, namely, universal telephony platforms, call centers, servers, automatic telephone dialers, computers, computer terminals, workstations comprising a computer terminal with voice communications, data processors, voice processors, interactive controllers, voice controllers, data controllers, data routers, data switches, voice routers, voice switches, private branch exchanges, and automatic call distributors, all for enabling, managing, storing, organizing, directing, networking, and controlling information such as voice, video, data, facsimile, e-mail, mixed media, multiple media multi-media, information such as voice, video, data, facsimile, e-mail mixed media, multiple media, multi-media, communications, and databases; for exchanging information and tasks via local, national and global information networks; for maintaining security of and controlling access to information networks; for browsing and searching for information and tasks among communications networks and databases; for enabling multi-user access to local, national and global information networks; and for providing graphical user interfaces for transmission of information and tasks;

WEBCOLLABORATION

Computer software for organizing, automating, scheduling, networking, enabling, coordinating, managing, directing, providing graphical user interfaces (GUI) for, and controlling communication, transactions, tasks, interaction, and information such as voice, video, data, facsimile, e-mail, mixed-media items, multi-media items, instant messages, interactive chats, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, consumer access devices, agents, and consumers via local, national and global information and communications networks for use in the field of customer interaction management;WEB COLLABORATION;Services for developing customer specific computer software; computer consultation; computer diagnostic services; integration of computer systems and networks and technical support services, namely, troubleshooting of computer hardware and software problems via telephone, local network, global network, or in person with respect to computer software and for organizing, automating, scheduling, networking, enabling, coordinating, managing, directing, providing graphical user interfaces (GUI) for, and controlling communication, transactions, tasks, interaction, and information such as voice, video, data, facsimile, e-mail, mixed-media items, multi-media items, instant messages, interactive chats, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, consumer access devices, agents, and consumers via local, national and global information and communications networks for use in the field of customer interaction management;

XCHANGE

Computer software for facilitating interactive communication, namely, chat, electronic mail, live voice, instant messages, text transfer, multi-media transfer, live collaboration, motion pictures, and sound over a global computer information network, public switched telephone network, and other networks; and for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location in the field of customer interaction management.;