MELITA INTERNATIONAL CORPORATION

ACTIONPACT

software for organizing, directing and controlling communication, information, tasks, and interaction among devices and persons, related apparatus for organizing, directing and controlling communication, information, tasks, and interaction among devices and persons, namely, computers; computer terminals; workstations; memory devices; storage, retrieval and management apparatus; hard drives; tape drives; CD-ROM drives; recording, playback and processing apparatus; interactive control apparatus; controllers, routers and switches; printers; modems; and facsimile devices;maintaining software which organizes, directs and controls communication, information, tasks, and interaction among devices and persons; consulting with respect to software which organizes, directs and controls communication, information, tasks, and interaction among devices and persons;developing customer-specified software which organizes, directs and controls communication, information, tasks, and interaction among devices and persons;

BUSINESS FLOW

computer software for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location, computer related apparatus for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location, namely, computers; computer terminals; workstations comprising a computer terminal with voice communications, memory devices, computer disk drives, hard disk drives, audio tape drives, audio cassette drives, video tape drives, video cassette drives, data tape drives, CD-ROM disk drives, data processors, voice processors, interactive controllers, voice controllers, data controllers, data routers, data switches, voice routers, voice switches, private branch exchanges (PBX), automatic call distributors (ACD), printers, modems, facsimile modems, and facsimile machines;services for computer installation and repair relating to hardware used for organizing, directing and controlling communication, information, tasks, and information between remote sites and between remote sites and a central location;computer related services for others, namely, development of, consultation with respect to loading and updating of computer software for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and a central location;

CANCEL DIAL

MAGNETIC MEDIA CONTAINING PRERECORDED COMPUTER PROGRAMS, SOLD AS A UNIT WITH COMPUTER TERMINALS, FOR THE AUTOMATED PROCESSING, HANDLING AND DISCONNECTION OF OUTGOING TELEPHONE CALLS;CANCEL;

CONSUMER RULES BASED

Computer software for providing and controlling customer's profiling and decision logic to manage relationships between call center operations and the user, for providing and controlling decision trees and paths for guiding the user in establishing parameters for call center operations, for organizing information in call centers, for routing information in call centers, for controlling information in call centers, for directing communication in call centers, for organizing computer-operated tasks in call centers, for directing computer-operated tasks in call centers, for controlling computer-operated tasks in call centers, for executing computer-operated tasks in call centers, for providing and controlling graphical user interfaces, and for providing and controlling other interfaces in call centers for interaction with the user;RULES BASED;

CUSTOMER CARE

electronic hardware, namely, computers, computer terminals, modems, facsimile machines, facsimile modems, telephones, electronic data switches, video switches, voice switches, ink jet printers, laser printers, dot matrix printers and computer memories, and computer software; all for automatic processing of inbound calls and outbound calls; conducting multi-media data transfers, namely, the transfer, display, and input of video, facsimile, data, voice and other information; storing, retrieving and updating files, records, and other information; scheduling and transmitting of letters, billing statements, and other information; and conducting such activities on an enterprise-wide basis;

CUSTOMER CARE

designing, maintaining and upgrading computer operating software for use in telephone marketing, sales and collection systems comprising dialers, agent workstations and memory storage devices;

CUSTOMER RULES BASED

SOFTWARE, for organizing, directing and controlling communication, information, tasks, and interactions among computer related devices and persons; namely, computer software for providing and controlling customer's profiling and decision logic to manage relationships between call center operations and the user, for providing and controlling decision trees and paths for guiding the user in establishing parameters for call center operations, for organizing information, for directing information, for routing information, for controlling information, for directing communication, for organizing computer-operated tasks, for directing computer-operated tasks, for controlling computer-operated tasks, for executing computer-operated tasks, for providing and controlling graphical user interfaces for interaction with the user, and for providing and controlling other interfaces for interaction with user; namely, call centers and other computer related apparatus for organizing information, for directing information, for routing information, for controlling information, for directing communication, for organizing computer-operated tasks, for directing computer-operated tasks, for controlling computer-operated tasks, for executing computer-operated tasks, for providing graphical user interfaces for interaction with the user, for controlling graphical user interfaces for interaction with the user, for providing other interfaces for interaction with the user, and for controlling other interfaces for interaction with the user, namely, computers, computer terminals, workstations comprising a computer terminal with voice communications, memory devices, hard drives, tape drives, CD-ROM drives, data recorders, data players, data processors, voice recorders, voice players, voice processors, interactive controllers, voice controllers, data controllers, data routers, data switches, voice routers, voice switches, private branch exchanges (PBX), automatic call distributors (ACD), printers, modems, facsimile modems, and facsimile machine; and, namely, persons, such as users, who are involved with the programming and operation of call centers;

CUSTOMER SENSITIVITY

computer software for keeping track of customer requirements and preferences to enable a call center to accommodate and respond to such customer requirements and preferences via multi-media techniques, namely telephone, facsimile, electronic mail, audio, and video;CUSTOMER;

CUSTOMER SENSOR

computer software for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and a central location, and computer related apparatus for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location, namely, computers; computer terminals; workstations comprising a computer terminal with voice communications, memory devices, computer disk drives, hard disk drives, audio tape drives, audio cassette drives, video tape drives, video cassette drives, data tape drives, CD-ROM disk drives, data processors, voice processors, interactive controllers, voice controllers, data controllers, data routers, data switches, voice routers, voice switches, private branch exchanges (PBX), automatic call distributors (ACD), printers, modems, facsimile modems, and facsimile machines;

ENTERPRISE MIXED MEDIA SERVICES

computer software for enabling, managing, and controlling communications programs and services associated with various media,;

EXCEEDING CUSTOMER EXPECTATIONS

electronic equipment; namely, computer terminals, data terminals, telephone switching apparatus, data routing apparatus, memory storage, retrieval, and management apparatus, telephone call initiation, receiving and interactive control apparatus, and voice recording and playback apparatus, and computer software, for initiating and receiving telephone calls, delivering messages, processing responses, sending, receiving, and processing data and visual images, and updating customer account records;

HOMESPACE

software for organizing, directing and controlling communication, information, tasks, and interaction among devices and persons, related apparatus for organizing, directing and controlling communication, information, tasks, and interaction among devices and persons, namely, computers; computer terminals; computer workstations; computer memories; storage, retrieval and management apparatus; hard drives; Tape drives; CD-ROM drives; recording, playback and processing apparatus, namely, data recorders, data players, data processors, voice recorders, voice players, voice processors, interactive controllers, voice controllers, data controllers, data routers, data switches, voice routers, voice switches, private branch exchange (PBX), automatic call distributors (ACD); interactive controllers; controllers, routers and switches; printers; modems; and facsimile machines;maintaining software which organizes, directs and controls communication, information, tasks, and interaction among devices and persons; for consulting with respect to software which organizes, directs and controls communication, information, tasks, and interaction among devices and persons; and for developing for others customer-specified software which organizes, directs and controls communication, information, tasks, and interaction among devices and persons;

M

The mark consists of a stylized letter M and design.;computer software for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location, and computer related apparatus for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location, namely, computers; computer terminals; workstations comprising a computer terminal with voice communications, memory devices, computer disk drives, hard disk drives, audio tape drives, audio cassette drives, video tape drives, video cassette drives, data tape drives, CD-ROM disk drives, data processors, voice processors, interactive controllers, voice controllers, data controllers, data routers, data switches, voice routers, voice switches, private branch exchanges (PBX), automatic call distributors (ACD), printers, modems, facsimile modems and facsimile machines;services for computer installation and repair relating to software and hardware used for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location;computer related services for others, namely, development of, consultation with respect to, and updating of computer software for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location;