Pivotal Software Inc.

CUSTOMER INTERACTION SOFTWARE

computer software for use in managing customer contacts and sales, marketing of products at trade shows and seminars, through telemarketing campaigns, and through direct-mail campaigns, organization of customer service, namely, tracking orders, sending order confirmations, tracking of repair and warranty orders, accounting, and office administration, namely, maintenance of personnel records and communications received by facsimile, telephone, electronic mail and via global computer communications networks;CUSTOMER INTERACTION SOFTWARE;

PIVOTAL PLACE

providing an on-line Web site containing information relating to sales force automation, customer information management, sales, marketing and customer service;

PIVOTAL RELATIONSHIP

computer software for use in the total management of customer relationships, namely, customer communications by facsimiles, telephone, E-mail and a global computer information network; customer contact management, namely, storage of customer personnel information and addresses; classification of contacts by type; scheduling of appointments and tasks; recording of customer interaction; maintenance of a communications log; automatic generation of follow-up activities; automatic notification of important events and customer interactions; sales management, namely, qualification and distribution of leads; conducting of telemarketing campaigns, trade shows, seminars and direct-mail campaigns; organization of team selling, namely, assigning sales opportunities to teams; assigning tasks to team members; tracking sales results; generation of repair and warranty work orders and maintaining special handling notes for customers; product or service order and invoice management, namely, maintenance of product lists and price lists; cataloging of parts and products, generating and sending order confirmation; tracking status of orders; printing of invoices; generation of sales graphs; and sale forecasting; time and expense; administration, namely, tracking of billable time and expenses; calculation of billable fees; generation of reports on expenses; human resource management, namely, storage of employee personnel and work histories; tracking of vacation and sick days; maintenance of sales quota and commission sales information; tracking of employee reviews; and maintaining of employee benefit plans; word processing; inventory management; and accounting;

PLANETCRM

PLANET CRM;INTERNET PORTAL AND CONTENT PROVIDER;