PRIMUS KNOWLEDGE SOLUTIONS, INC.

PRIMUS

computer software for creation, storage and retrieval of problem solution information;

PRIMUS

In the statement, Column 1, before line 1, Primus Communications Corporation (Washington Corporation), 1601 Fifth Avenue, Suite 1900, Seattle, WA 98101, by change of name and change of name from should be inserted. In the statement, Column 2, line 3, oa should be deleted, and of should be inserted, conputer should be deleted, and, computer should be inserted.;computer services, namely, information storage and retrieval of problem solution information in a variety of fields;providing computer problem solving information to multiple users by means [ oa ] * of * a global [ computer ] * computer * network;

PRIMUS

Computer software downloadable from a global and internal computer network, accessed from a global computer network and on computer disks and on CD-ROMs for use in database management in the field of customer, internal and product support services to facilitate direct access to shared databases, direct communication with call support centers, transmission of real time electronic messages, recordation and management of email, chat and telephone communications, recordation and management of computer transactions, and management of an automated, online customer, product, and employee support communications system;

PRIMUS

Business management in the fields of customer support and knowledge management; management for third parties of shared databases and customer support centers; business management consulting services for others in the field of eSales, eSupport, eMarketing, eAdvertising, and eServices; business consultation services and market research, in the fields of sales, marketing, advertising and business services using local and global computer networks; with none of the above being related to healthcare;

PRIMUS KNOWLEDGE SOLUTIONS

Computer software for the creation, storage, retrieval, distribution, management and maintenance of problem solution information, and instruction manuals sold as a unit;KNOWLEDGE SOLUTIONS;

PRIMUS KNOWLEDGE SOLUTIONS

Training in the use of knowledge management computer software;KNOWLEDGE SOLUTIONS;Computer services; namely, installation, integration, implementation, modification and technical support of knowledge management software; developing and executing configuration management and quality assurance programs for the use of knowledge management software; knowledge management software data conversion;

ROI=REAL OPPORTUNITIES ON THE INTERNET

ROI EQUAL REAL OPPORTUNITIES ON THE INTERNET;Computer consultation services; software design services and development services; computer services, namely, installation, integration, and implementation of customer, product and employee support software; computer services in the field of customer, product and employee support for use in retrieval, distribution and management of shared databases, direct access to shared databases, direct communication with call support centers, transmission of messages among computer users, management of email, chat and telephone communications; technical support services, namely, troubleshooting of software problems via telephone, email, chat and postings on global networks; compute consultation services, namely, design and development of automated online support communications systems; computer and software consultation, design, development, technical support and troubleshooting services for others in the field of ecommerce, eSales, esupport, eMarketing, eAdvertising and services;

SERVE THEM RIGHT

Computer consultation services; software design services and development services; computer services, namely, installation, integration, and implementation of customer, product and employee support software; computer services in the field of customer, product and employee support for use in retrieval, distribution and management of shared databases, direct access to shared databases, direct communication with call support centers, transmission of messages among computer users, management of email, chat and telephone communications; technical support services, namely, troubleshooting of software problems via telephone, email, chat and postings on global networks; computer consultation services, namely, design and development of automated online support communications systems; computer and software consultation, design, development, technical support and troubleshooting services for others in the field of eCommerce, eSales, eSupport, eMarketing, eAdvertising and eServices;

SERVE THEM RIGHT

Business management consulting services; management for third parties of shared databases, call support centers, email, chat, telephone communications, and online customer, product and employee support communications; providing sales, advertising, and marketing services for others via a global computer network; promoting the goods and services of others over a global computer network; business management consulting services for others in the field of eSales, eSupport, eMarketing, eAdvertising and eServices; business consultation services and market research, in the fields of sales, marketing, advertising and business services using local or global computer networks;

SOLUTIONEXPLORER

computer software for the creation, storage, retrieval and distribution of problem solution information * in the field of information technology * , and instruction manuals sold as a unit;In the statement, column 2, line 1, after formation, in the field of information technology should be inserted.;SOLUTION EXPLORER;

SOLUTIONSERIES

Computer software for the creation, storage, retrieval and distribution of problem solution information, and instruction manuals sold as a unit;SOLUTION SERIES;

SOLUTIONX

computer software for the creation, storage, and distribution of information technology problem solution information;In the statement, Column 1, before line 1, Primus Knowledge Solutions, Inc. (Washington Corporation) 1601 Fifth Avenue, Suite 1900, Seattle, WA 98101, By change of name from should be inserted.;SOLUTION X;

SUPPORTCHANGE.COM

SUPPORTCHANGE DOT COM;Business management consulting services; business management consulting services by means of a global computer network in the field of ecommerce, support services, esupport, and web-based support services; computer consulting services; technical consulting services in the field of ecommerce, support services, esupport, and web-based support services by means of a global computer network; providing an interactive website by means of a global computer network for third parties in the field of support services, esupport, and web-based support services; providing shared databases, online email and chat communications, information, educational materials, demonstrations, examples and resources; providing sales, advertising, and marketing services for others in the field of support services, esupport, and web-based support services by means of a global computer network; promoting the goods and services of others over a global computer network in the field of support services, esupport, and web-based support services; market research services in the field of support services, esupport, and web-based support services by means of a global computer network; providing service bureau services in the field of support services, esupport, and web-based support services by means of a global computer network; computerized on-line ordering featuring support services, esupport, and web-based support services by means of a global computer network; providing an on-line commercial information directory; providing a searchable database in the field of business information available via a global computer network; dissemination of advertising for others via an on-line electronic communications network; database management services; and computer services namely, providing directories for telephone numbers, business addresses, electronic mail addresses, network home page addresses, addresses and telephone numbers of people;

SUPPORTCHANGE.COM

SUPPORT CHANGE DOT COM;Consulting services; consulting services in the field of e-commerce, support services, support and web-based support services by means of a global computer network; providing an interactive website for third parties in the field of support services, support and web-based support services by means of a global computer network; providing shared databases, online email and chat communications, information, educational materials, demonstrations, examples and resources; providing sales, advertising, and marketing services for others in the field of support services, esupport and web-based support services by means of a global computer network; promoting the goods and services of others over a global computer network in the field of support services, esupport and web-based support services; market research services in the field of support services, esupport and web-based support services by means of a global computer network; computer services, namely, installation, integration, and implementation of customer, product and employee support software; computer services in the field of customer, product and employee support for use in retrieval, distribution and management of shared databases, direct access to shared databases, direct communication with call support centers, transmission of messages among computer users, management of email, chat and telephone communications; technical support services, namely, troubleshooting of software problems via telephone, email, chat and postings on global networks; computer consultation services, namely, design and development of automated online support communications systems; computer and software consultation, design, development, technical support and troubleshooting services for others in the field of eCommerce, eSales, eSupport, EMarketing, eAdvertising and eServices;

VALUE DRIVEN ESERVICE

VALUE DRIVEN E SERVICE;Computer consultation services; software design services and development services; computer services, namely, installation, integration, and implementation of customer, product and employee support software; computer services in the field of customer, product and employee support for use in retrieval, distribution and management of shared databases, direct access to shared databases, direct communication with call support centers, transmission of messages among computer users, management of email, chat and telephone communications; technical support services, namely, troubleshooting of software problems via telephone, email, chat and postings on global networks; computer consultation services, namely, design and development of automated online support communications systems; computer and software consultation, design, development, technical support and troubleshooting services for others in the field of ecommerce, eSales, esupport, eMarketing, eAdvertising and eservices;