Smart Technologies, Inc.

CUSTOMER CHANNEL ENABLEMENT

computer software comprised of an architecture for processing web-based customer interactions and a set of integrated applications for the purposes of performing interactive business functions;

CUSTOMER INTERACTION HUB

computer software for use in enabling companies to use computer networks, including global computer networks and local computer networks, to share information for a variety of business processes;

CUSTOMER INTERACTION WEBSYSTEM

computer software to enable companies to use computer networks, including a global computer network (the Internet) and Intranets, for a variety of business processes;

ECUSTOMER

Computer software featuring an architecture for processing web-based customer interaction functions, namely, online transaction processing and self-service customer support functions, and a set of integrated applications for performing interactive business functions, namely, sales, marketing, service, support and transaction processing functions between a commercial enterprise and its customers, business partners, suppliers and employees;E CUSTOMER;

ENTERPRISE CUSTOMER INTERACTION SYSTEM

computer software comprised of an architecture for processing web-based customer interactions and a set of integrated applications for the purposes of performing interactive business functions;

SMART 2000 CONFERENCING SYSTEM

computer hardware; computer software, namely data conferencing software allowing two or more individuals or groups at different locations to share information on their computer system; computer firmware, namely control software embedded in the hardware device that handles input information from the hardware device;SMART and CONFERENCING SYSTEM;

SMART DNA

suite of integrated software products for use in performing business processes on computer networks, including a global computer network (the Internet) and intranets, including without limitation for use in product cataloging, opportunity management in the nature of sales support and order tracking, electronic commerce, technical support and customer service utilizing a backend relational database management system (RDBMS);

SMART DNA SERVICES

computer software that performs, or permits access to applications that perform, particular functions for web-based customer interactions, namely personalization, trend collection, security, session and state management, e-mail, telecopier, electronic commerce and reporting functions;

SMART SERV

set of integrated computer databases that use a set of predefined and editable business rules to cosolidate, aggregate, leverage and filter information from all of a company's operational data systems and that incorporates additional information from new business interactions;SMART SERVE;

SMART SYNCH

set of software applications and application specifications that allow organizations to schedule, synchronize and integrate relevant customer information from internal and external sources that is relevant to customer relationships and interactions;

SMART TOUCHPOINTS

set of integrated software and modular applications that perform various interactive business functions; namely, sales, marketing, service, support and transaction processing functions between a corporation and its customers, business partners, suppliers and employees;SMART TOUCH POINTS;

SMARTNAP

SMART NAP;computer software services to permit access to and use of a global computer network and other networks;

TIME TO CUSTOMER SATISFACTION

computer software featuring an architecture for processing web-based customer interaction functions, namely on-line transaction processing and self service customer support functions and a set of integrated applications for performing interactive business functions, namely sales, marketing, service, support and transaction processing functions between a commercial enterprise and its customers, business partners, suppliers and employees;CUSTOMER SATISFACTION;

TOUCHPOINTS

set of integrated software and modular applications that perform various interactive business functions; namely, sales, marketing, service, support and transaction processing functions between a corporation and its customers, business partners, suppliers and employees;TOUCH POINTS;