SYKES ENTERPRISES, INCORPORATED

ANSWERTEAM

Computer programs and manuals sold as a unit for on-line modem-based communication with a computer and software support service facility;ANSWER TEAM;Computer consultation services in the nature of providing computer and software technical support, advice and information on-line via modem to subscribers;

BOOK WRITE

computer programs on the subject of writing and publishing, industrial documents;instruction manuals for computer programs on the subject of writing and publishing industrial documents;BOOK WRITE;BOOK;

BOOKWRITE

computer programs on the subject of writing and publishing, industrial documents;instruction manuals for computer programs on the subject of writing and publishing industrial documents;BOOK WRITE;

CLEARCALL

CLEAR CALL;Consulting services in the field of customer service call center operations; customer service call center related services, namely, business consultation that results in the analysis and implementation of solutions to improve customer call center operations;

CLEARCALL

Computer software for creation, editing, management, and deployment of call center scripts; computer software for assistance, facilitation, and performance of call center customer interaction; computer software for database storage and management and the tracking and analysis of, and reporting on, the use of such databases;CLEAR CALL;

CLEARVIEW

CLEAR VIEW;Consulting services in the field of customer service call center operations; customer service call center related services, namely, business consultation that results in the analysis and implementation of solutions to improve customer call center operations;

FS PRO

computer programs for use in accounting applications; namely, general ledger, accounts payable, payroll, fixed assets, accounts receivable, and customer billing applications;

I AM SYKES. HOW FAR WILL YOU LET ME TAKE YOU?

Education and training services, namely, providing courses, instruction, and course and instruction materials distributed therewith in the field of business management, career awareness, lifelong development, industry skills standards, information technology skills, and linguistic skills;Emergency road side services;Customer relationship management services; business performance management services, namely, gathering, analyzing, assessing, and managing information relative to clients' work force, quality control, and knowledge; inventory control services; inventory management services in the field of clients' products; order taking, processing, and fulfillment services; arranging for and coordinating storage, pickup, delivery, and transportation of documents, packages, parcels, and freight via air, ship, rail, truck, or other ground carriers; return management services, namely, management of returned merchandise; administration, billing, and reconciliation of accounts for clients; providing consumer product information for clients to customers with respect to such clients' products and services via telephone, e-mail, Internet, or any other form of communications media; customer service in the field of responding to clients' customers' inquiries and issues relating to such clients' products and services; telemarketing services; customer acquisition services, namely, inbound up-selling and cross-selling of clients' products and services; staffing services, namely, staffing technical and support employees; business, business information, business management, business organization, business technology consulting and advisory services;Providing health care and medical information;Technical support services, namely, troubleshooting of and advising with respect to computer hardware, computer software, communications equipment, communications services, Internet access technology, and Internet portal usage issues;

ONEVIEW

computer software for monitoring call center operational performance;ONE VIEW;

PAARS

computer software for document imaging for use with engineering documents;

REAL PEOPLE. REAL SOLUTIONS.

Development of instructional materials for others in the field of courseware development and computer-based training design;Computer hardware maintenance services;Telemarketing, fulfillment services for others, namely, order processing and coupon redemption;Technical support services for the computer industry, namely, technical support services to users of computer software and hardware; computer services, namely, computer programming, software design and development, software application development, data processing consulting, systems operation, and software maintenance for others; computer functional testing consulting services for computer software producers and users; customer support service, namely, providing information regarding computers through a customer services telephone call center; database conversion services; custom writing and text editing and language translating services for product information for others, namely, user and reference documentation, maintenance documentation and development of product information to be published by means of a global computer network;

REAL PEOPLE. REAL SOLUTIONS.

Education and training services, namely, providing courses, instruction, and course and instruction materials distributed therewith in the field of business management, career awareness, lifelong development, industry skills standards, information technology skills, and linguistic skills;Emergency road side services;Warranty claims administration and processing services, namely, processing warranty claims for clients' products; payment processing services in the field of receiving and routing inbound payments from clients' customers;Color is not claimed as a feature of the mark.;Customer relationship management services; business performance management services, namely, work force information, quality control information, and knowledge gathering, analysis, assessment, and management services; inventory control services; inventory management services in the field of clients' products; order taking, processing, and fulfillment services; arranging for and coordinating storage, pickup, delivery, and transportation of documents, packages, parcels, and freight via air, ship, rail, truck, or other ground carriers; return management services, namely, management of returned merchandise; administration, billing, and reconciliation of accounts; providing consumer product information for clients to customers with respect to such clients' products and services via telephone, e-mail, Internet, or any other form of communications media; customer service in the field of clients' products and services; telemarketing services; customer acquisition services, namely, inbound up-selling and cross-selling of clients' products and services; technical and support staffing services; business, business information, business management, business organization, business technology consulting and advisory services;Providing health care and medical information;Technical support services, namely, troubleshooting of and advising with respect to computer hardware, computer software, communications equipment, communications services, Internet access technology, and Internet portal usage issues;

ROAD TO MASTERY

consulting services regarding the practice of telenursing;

SCIENCE OF SERVICE

Education and training services, namely, providing courses, instruction, and course and instruction materials distributed therewith in the field of business management, career awareness, lifelong development, industry skills standards, information technology skills, and linguistic skills;Emergency road side services;Color is not claimed as a feature of the mark.;Customer relationship management services; business performance management services, namely, gathering, analyzing, assessing, and managing information relative to clients' work force, quality control, and knowledge; inventory control services; inventory management services in the field of clients' products; order taking, processing, and fulfillment services; arranging for and coordinating storage, pickup, delivery, and transportation of documents, packages, parcels, and freight via air, ship, rail, truck, or other ground carriers; return management services, namely, management of returned merchandise; administration, billing, and reconciliation of accounts for clients; providing consumer product information for clients to customers with respect to such clients' products and services via telephone, e-mail, Internet, or any other form of communications media; customer service in the field of responding to clients' customers' inquiries and issues relating to such clients' products and services; telemarketing services; customer acquisition services, namely, inbound up-selling and cross-selling of clients' products and services; staffing services, namely, staffing technical and support employees; business, business information, business management, business organization, business technology consulting and advisory services;Providing health care and medical information;Technical support services, namely, troubleshooting of and advising with respect to computer hardware, computer software, communications equipment, communications services, Internet access technology, and Internet portal usage issues;

SECURE TALK

computer software for use in protecting customers against misappropriation and misuse of their personal information and records by masking telephone keypad tones and corresponding characters populated in targeted fields entered by customers when interacting with customer contact centers and customer service centers;SECURE;computer services, namely, providing temporary use of on-line, non-downloadable software that enables customers to provide personal information in a secure environment and protects against misappropriation and misuse of said information by masking telephone keypad tones and corresponding characters populated in targeted fields entered by customers when interacting with customer contact centers and customer service centers;

SEI

[ PERSONNEL CONSULTING, RECRUITMENT AND PLACEMENT SERVICES RENDERED IN THE HEALTH CARE INDUSTRY ];WRITING, EDITING, DESIGN AND CONSULTING SERVICES FOR DEVELOPING TRAINING MANUALS, PROMOTIONAL AND TRADE LITERATURE; AND ENGINEERING SERVICES;

SMARTISSUE

Computer programs and manuals sold as a unit for use in conjunction with a computer and software support service facility;SMART ISSUE;Computer services in the nature of providing computer and software support, advice and information to subscribers;

SOUND OF SERVICE

providing consumer product information for clients to customers with respect to such clients' products and services via telephone, e-mail, Internet, or any other form of communications media; customer service in the field of responding to clients' customers' inquiries and issues relating to such clients' products and services;technical support services, namely, troubleshooting and advising in the nature of diagnosing, analyzing, and advising with respect to computer hardware, computer software, communications equipment, communications services, Internet access technology, and Internet portal usage problems;

SYKES

Education and training services, namely, providing courses, instruction, and course and instruction materials distributed therewith in the field of business management, career awareness, lifelong development, industry skills standards, information technology skills, and linguistic skills;Supply chain, logistics, and reverse logistics services, namely, storage, pickup, delivery, and transportation of documents, packages, parcels, and freight via air, ship, rail, truck, or other ground carriers;Emergency road side services;Warranty claims administration and processing services; payment processing services in the field of receiving and routing inbound payments from clients' customers;Customer relationship management services; business performance management services, namely, gathering, analyzing, assessing, and managing information relative to clients' work force, quality control, and knowledge; inventory control services; inventory management services in the field of clients' products; order taking, processing, and fulfillment services; arranging for and coordinating storage, pickup, delivery, and transportation of documents, packages, parcels, and freight via air, ship, rail, truck, or other ground carriers; return management services, namely, management of returned merchandise; administration, billing, and reconciliation of accounts for clients; providing consumer product information for clients to customers with respect to such clients' products and services via telephone, e-mail, Internet, or any other form of communications media; customer service in the field of responding to clients' customers' inquiries and issues relating to such clients' products and services; telemarketing services; customer acquisition services, namely, inbound up-selling and cross-selling of clients' products and services; staffing services, namely, staffing technical and support employees; business, business information, business management, business organization, business technology consulting and advisory services;Providing health care and medical information;Technical support services, namely, troubleshooting of and advising with respect to computer hardware, computer software, communications equipment, communications services, Internet access technology, and Internet portal usage issues;

SYKES

Education and training services, namely, providing courses, instruction, and course and instruction materials distributed therewith in the field of business management, career awareness, lifelong development, industry skills standards, information technology skills, and linguistic skills;Supply chain, logistics, and reverse logistics services, namely, storage, pickup, delivery, and transportation of documents, packages, parcels, and freight via air, ship, rail, truck, or other ground carriers;Emergency road side services;Warranty claims administration and processing services; payment processing services in the field of receiving and routing inbound payments from clients' customers;Color is not claimed as a feature of the mark.;Customer relationship management services; business performance management services, namely, gathering, analyzing, assessing, and managing information relative to clients' work force, quality control, and knowledge; inventory control services; inventory management services in the field of clients' products; order taking, processing, and fulfillment services; arranging for and coordinating storage, pickup, delivery, and transportation of documents, packages, parcels, and freight via air, ship, rail, truck, or other ground carriers; return management services, namely, management of returned merchandise; administration, billing, and reconciliation of accounts for clients; providing consumer product information for clients to customers with respect to such clients' products and services via telephone, e-mail, Internet, or any other form of communications media; customer service in the field of responding to clients' customers' inquiries and issues relating to such clients' products and services; telemarketing services; customer acquisition services, namely, inbound up-selling and cross-selling of clients' products and services; staffing services, namely, staffing technical and support employees; business, business information, business management, business organization, business technology consulting and advisory services;Providing health care and medical information;Technical support services, namely, troubleshooting of and advising with respect to computer hardware, computer software, communications equipment, communications services, Internet access technology, and Internet portal usage issues;

SYKES HOME

Education and training services, namely, providing courses, instruction, and course and instruction materials distributed therewith in the field of business management, career awareness, lifelong career and personal development, industry skills standards, information technology skills, and linguistic skills;The mark consists of the stylized word SYKES positioned above the stylized word HOME, with a design of a house superimposed over the O in HOME.;Technical support services, namely, providing technical support services with respect to communications services and equipment, namely, technical consulting services in the field of audio, text, and visual data transmission and communication services performed through the usage of communications equipment; consulting in the field of telecommunication services, namely, transmission of voice, data, and documents via telecommunications networks;Emergency roadside customer services, namely, responding to contacts from customers who need roadside assistance, provided via dispatched repair vehicles and technicians;Warranty claims administration and processing services, namely, processing warranty claims for clients' products in the field of general consumer merchandise; electronic payment processing services, namely, processing credit card, debit card, and charge card payments from clients' customers, involving initial receipt and routing of the inbound payments;Color is not claimed as a feature of the mark.;Customer relationship management services; business performance management services, namely, providing business information in the nature of work force job performance information, for business administration purposes, providing business quality control information, namely, information about work force job performance quality and standards, for business administration purposes and knowledge gathering in the field of business knowledge management information, business data analysis, providing business assessment information in the nature of business appraisals and evaluations in business matters, and business management services; inventory control services; inventory management services in the field of clients' products; telephone order taking services for others, electronic processing of orders for others, and order fulfillment services for others; arranging for and coordinating storage, pickup, delivery, and transportation of documents, packages, parcels, and freight via air, ship, rail, truck, or other ground carriers; return management services, namely, management of returned merchandise; administration, billing, and reconciliation of accounts for others; providing consumer product information for clients to customers with respect to such clients' products and services via telephone, e-mail, Internet, or any other form of communications media; customer service in the field of responding to clients' customers' inquiries and issues regarding general consumer merchandise and general consumer services provided to the public; telemarketing services; customer acquisition services, namely, providing sales promotion services in the field of inbound up-selling and cross-selling of clients' products and services; technical and support employment staffing services; consulting and advisory services in the fields of business, business information, business management, and business organization; emergency roadside customer services, namely, responding to customer inquiries in the field of vehicle roadside repair for others;Providing health care and medical information;HOME;Technical support services, namely, troubleshooting in the nature of diagnosing problems with consumer electronics, web applications, and software, namely, computer hardware, computer software, Internet access technology in the nature of computer hardware, and computer hardware and software related to Internet portal usage issues; advising in the nature of consulting services in the field of design, selection, implementation and use of computer hardware and software systems for others; consulting in the field of telecommunications technology, namely, the design, selection, implementation, and use of computer hardware and software systems used for communications; consulting and advisory services in the field of business technology, namely, consulting services in the field of design, selection, implementation, and use of computer hardware and software systems for others;

SYKES INTELLIGENT INCIDENT

computer programs and manuals sold as a unit for use in troubleshooting computer hardware and software problems;Technical support services provided to service subscribers, namely, troubleshooting of computer hardware and software problems via telephone, e-mail, in person and via the Internet;

TALENTSPROUT

Education and training services, namely, providing courses of instruction in the fields of business management, call center operations, career awareness, lifelong development, industry skills standards, information technology skills, and linguistic skills, and distribution of course materials in connection therewith; Career training, namely, providing innovative career training courses, classes, coaching, hands-on and learn-by-doing instructional experiences, and collaborative role-playing instructional scenarios in the knowledge-based fields of business, call center operations, and information technology to help prepare potential candidates to successfully engage in the recruiting, interviewing, and general candidate screening processes for careers in these fields; Education services, namely, development of printed educational curriculum and printed educational course and instructional materials of others in the fields of business management, call center operations, career awareness, lifelong development, industry skills standards, information technology, and linguistics;TALENT SPROUT;