TCS Management Group, Inc.

CALL CENTER UNIVERSITY

educational services, namely, conducting classes, seminars and workshops in the fields of teaching trainees in telecommunications operations and technology how to operate, maintain and repair electronic message call centers, and conducting classes, seminars and workshops in the fields of training telecommunications professionals how to teach telecommunications trainees the operation, maintenance and repair of electronic message call centers; operational and in-the-field training of telecommunications professionals in how to conduct and develop training programs and curricula, career guidance and tuition information for telecommunications trainees, how to conduct educational demonstrations for trainees in the separate contexts of correspondence, residential, full-time, part-time, sandwich, day-release and intensive courses in electronic message call center operations and technology, how to monitor, evaluate, grade and certify trainee learning performance in same, how to devise and implement direct-mail programs to interest potential trainees in same, and creating and distribution of motion picture films in support of and in connection with all of the foregoing;CALL CENTER;

CALLCENTER UNIVERSITY

education and training services related to the operation and management of telephone operations centers which receive a large volume of incoming calls;

CALLCENTER UNIVERSITY

educational services, namely, conducting classes, seminars and workshops in the fields of teaching trainees in telecommunications operations and technology how to operate, maintain and repair electronic message call centers, and conducting classes, seminars and workshops in the fields of training telecommunications professionals how to teach telecommunications trainees the operation, maintenance and repair of electronic message call centers; operational and in-the-field training of telecommunications professionals in how to conduct and develop training programs and curricula, career guidance and tuition information for telecommunications trainees, how to conduct educational demonstrations for trainees in the separate contexts of correspondence, residential, full-time, part-time, sandwich, day-release and intensive courses in electronic message call center operations and technology, how to monitor, evaluate, grade and certify trainee learning performance in same, how to devise and implement direct-mail programs to interest potential trainees in same, and publication, production, distributing, subscription and rental of books, texts, newsletters, magazines, pamphlets, brochures, films and sound and video recordings in support of and in connection with all of the foregoing;CALL CENTER UNIVERSITY;

NETFORCE

computer software programs for management of call center operations wherein a high volume of incoming calls are answered;

S E R I E S F I V E

computer software for comprehensive call center workforce management applications, including staffing and scheduling applications, performance and productivity tracking, and forecasting incoming telephone call volume;SERIES 5;

STAFFROSTER

computer software for managing employee applications, namely, customized software for work force scheduling which interfaces with existing employee databases, maintains and tracks employee and supervisor data, generates files and reports and checks schedules against applicable work rules and regulations to monitor the legality and efficiency of employee scheduling;STAFF ROSTER;

TELECENTER SYSTEM THE WORLD'S LEADING RESOURCE PLANNING SYSTEM.

computer software programs for management of call center operations wherein a high volume of incoming calls are answered;tele-center system the worlds leading resource planning system;SYSTEM and THE WORLD'S LEADING RESOURCE PLANING SYSTEM;