TELETECH CUSTOMER CARE MANAGEMENT (CALIFORNIA), INC.

CUSTOMER-CENTRIC SOLUTIONS

educational services, namely, providing training, courses and seminars in the fields of telephone answering, telemarketing, teleservicing, and computer programming;computer software that permits the user to manage and access databases on products and services that customers inquire about for sales, services and technical support, computer software that enables the delivery of such products, services or technical support to the customer, all for providing customer services, sales, and support, and computer software for providing employee training in the teleservicing, telemarketing, and telecommunications industries; interactive electronic kiosk systems comprised of electronic kiosks and audio-visual communication equipment sold as a unit, namely, monitors, speakers, microphones, cameras, computers, and related computer software that allows a customer of others to access a customer service representative at a remote location by audio and video means, namely, by telephone or via a global computer network, and to access information about others' products and services, all for providing customer service, sales and support and for controlling the audio visual communications between kiosks;telecommunications services, namely, telephone communication services;telephone answering services; telemarketing services; consulting services in the fields of telemarketing and teleservicing; computerized database management services; teleservicing, in the nature of receiving and responding to telephone inquiries from customers of other businesses; employment agency services; advertising agency services, namely, promoting the goods and services of others, namely, airlines, banks, telephone companies, computer and technology companies, utility companies, mail and package delivery companies, healthcare, and other financial service companies, through the distribution of printed and audio visual promotional materials and by providing sales promotion advice; on-site management of telephone call centers for others;CUSTOMER-CENTRIC;computer programming services for others; database development services; product research and development for others; consultation services in the fields of telephone answering, telecommunications, computer programming, computer software development, on-site management of telephone call centers for others, real estate site selection, customer service, and computer and call center disaster recovery planning;

CUSTOMER-RELATIONSHIP MANAGEMENT

EDUCATIONAL SERVICES, NAMELY, PROVIDING TRAINING, COURSES, AND SEMINARS IN THE FIELD OF TELEPHONE ANSWERING, TELEMARKETING, TELESERVICING, AND COMPUTER PROGRAMMING SERVICES;COMPUTER SOFTWARE FOR USE IN MANAGING AND ACCESSING DATA BASES FOR PRODUCTS AND SERVICES THAT CUSTOMERS INQUIRE ABOUT FOR SALES, SERVICE, AND OR TECHNICAL SUPPORT, AND FOR PROVIDING DELIVERY OF THE PRODUCT, SERVICE, OR TECHNICAL SUPPORT TO THE CUSTOMER, FOR PROVIDING CUSTOMER SERVICES, SALES, SUPPORT, AND EMPLOYEE TRAINING IN THE TELESERVICING, TELEMARKETING, AND TELECOMMUNICATIONS INDUSTRIES; INTERACTIVE KIOSK SYSTEMS COMPRISED OF KIOSKS AND AUDIO-VISUAL COMMUNICATIONS EQUIPMENT, NAMELY, MONITORS, SPEAKERS, MICROPHONES, CAMERAS , COMPUTERS, AND COMPUTER SOFTWARE FOR USE IN ALLOWING A CUSTOMER OF OTHERS TO ACCESS A CUSTOMER SERVICE REPRESENTATIVE AT A REMOTE LOCATION BY AUDIO AND VIDEO AND ACCESS OTHER INFORMATION ABOUT PRODUCTS AND SERVICES, FOR PROVIDING CUSTOMER SERVICES, SALES, AND SUPPORT, AND TO CONTROL THE AUDIO VISUAL COMMUNICATIONS BETWEEN KIOSKS;TELECOMMUNICATIONS SERVICES, NAMELY, TELEPHONE AND GLOBAL COMPUTER NETWORK COMMUNICATION SERVICES;TELEPHONE ANSWERING SERVICES; TELEMARKETING SERVICES; COMPUTERIZED DATABASE MANAGEMENT SERVICES; TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; EMPLOYMENT AGENCY SERVICES; ADVERTISING AGENCY SERVICES, NAMELY, PROMOTING THE GOODS AND SERVICES OF AIRLINES, BANKS, TELEPHONE COMPANIES, COMPUTER AND TECHNOLOGY COMPANIES, UTILITY COMPANIES, MAIL AND PACKAGE DELIVERY COMPANIES, HEALTHCARE, AND OTHER FINANCIAL SERVICES COMPANIES THROUGH THE DISTRIBUTION OF PRINTED AND AUDIO VISUAL PROMOTIONAL MATERIALS AND BY RENDERING SALES PROMOTION AND ADVICE; ONSITE MANAGEMENT OF TELEPHONE CALL CENTERS FOR OTHERS;MANAGEMENT;COMPUTER PROGRAMMING SERVICES; DATABASE DEVELOPMENT SERVICES; PRODUCT RESEARCH AND DEVELOPMENT FOR OTHERS; CONSULTATION SERVICES IN THE FIELD OF TELEPHONE ANSWERING SERVICES, TELECOMMUNICATIONS, TELEMARKETING, TELESERVICING, COMPUTER PROGRAMMING, COMPUTER SOFTWARE DEVELOPMENT, EMPLOYMENT AGENCY SERVICES, ADVERTISING SERVICES, ON SITE MANAGEMENT OF TELEPHONE CALL CENTERS FOR OTHERS, REAL ESTATE SITE SELECTION SERVICES, CUSTOMER SERVICE, AND COMPUTER AND CALL CENTER DISASTER RECOVERY PLANNING SERVICES;

CUSTOMERBASE

educational services, namely, providing training, courses, and seminars in the field of telephone answering, telemarketing, teleservicing, and computer programming services;computer software for use in managing and accessing data bases for products and services that customers inquire about for sales, service, and or technical support, and for providing delivery of the product, service, or technical support to the customer, for providing customer services, sales, or technical support, and employee training in the teleservicing, telemarketing, and telecommunications industries; interactive kiosk systems comprised of kiosks and audio-visual communications equipment, namely, monitors, speakers, microphones, cameras, computers, and computer software for use in allowing a customer of others to access a customer service representative at a remote location by audio and video access other information about products and services, for providing customer services, sales, and support, and to control the audio visual communications between kiosks;telecommunications services, namely, telephone and global computer network communication services;CUSTOMER BASE;telephone answering services; telemarketing services; computerized database management services; teleservicing, in the nature of receiving and responding to telephone and global computer network inquiries from customers of other businesses; employment agency services; advertising agency services, namely, promoting the goods and services of airlines, banks, telephone companies, computer and technology companies, utility companies, mail and package delivery companies, healthcare, and other financial services companies through the distribution of printed and audio visual promotional materials and by rendering sales promotion and advice; on site management of telephone call centers for others;CUSTOMERBASE;computer programming services; database development services; product research and development for others; consultation services in the field of telephone answering services, telecommunications, telemarketing, teleservicing, computer programming, computer software development, employment agency services, advertising services, on site management of telephone call centers for others, real estate site selection services, customer service, and computer and call center disaster recovery planning services;

CUSTOMERBASE DATA SOLUTIONS

EDUCATIONAL SERVICES, NAMELY, PROVIDING TRAINING, COURSES, AND SEMINARS IN THE FIELD OF TELEPHONE ANSWERING, TELEMARKETING, TELESERVICING, AND COMPUTER PROGRAMMING SERVICES;COMPUTER SOFTWARE FOR USE IN MANAGING AND ACCESSING DATA BASES FOR PRODUCTS AND SERVICES THAT CUSTOMERS INQUIRE ABOUT FOR SALES, SERVICE, AND OR TECHNICAL SUPPORT, AND FOR PROVIDING DELIVERY OF THE PRODUCT, SERVICE, OR TECHNICAL SUPPORT TO THE CUSTOMER, FOR PROVIDING CUSTOMER SERVICES, SALES, SUPPORT, AND EMPLOYEE TRAINING IN THE TELESERVICING, TELEMARKETING, AND TELECOMMUNICATIONS INDUSTRIES; INTERACTIVE KIOSK SYSTEMS COMPRISED OF KIOSKS AND AUDIO-VISUAL COMMUNICATIONS EQUIPMENT, NAMELY, MONITORS, SPEAKERS, MICROPHONES, CAMERAS, COMPUTERS, AND COMPUTER SOFTWARE FOR USE IN ALLOWING A CUSTOMER OF OTHERS TO ACCESS A CUSTOMER SERVICE REPRESENTATIVE AT A REMOTE LOCATION BY AUDIO AND VIDEO AND ACCESS OTHER INFORMATION ABOUT PRODUCTS AND SERVICES, FOR PROVIDING CUSTOMER SERVICES, SALES, AND SUPPORT, AND TO CONTROL THE AUDIO VISUAL COMMUNICATIONS BETWEEN KIOSKS;TELECOMMUNICATIONS SERVICES, NAMELY, TELEPHONE AND GLOBAL COMPUTER NETWORK COMMUNICATION SERVICES;CUSTOMER BASE DATA SOLUTIONS;TELEPHONE ANSWERING SERVICES; TELEMARKETING SERVICES; COMPUTERIZED DATABASE MANAGEMENT SERVICES; TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; EMPLOYMENT AGENCY SERVICES; ADVERTISING AGENCY SERVICES, NAMELY, PROMOTING THE GOODS AND SERVICES OF AIRLINES, BANKS, TELEPHONE COMPANIES, COMPUTER AND TECHNOLOGY COMPANIES, UTILITY COMPANIES, MAIL AND PACKAGE DELIVERY COMPANIES, HEALTHCARE, AND OTHER FINANCIAL SERVICES COMPANIES THROUGH THE DISTRIBUTION OF PRINTED AND AUDIO VISUAL PROMOTIONAL MATERIALS AND BY RENDERING SALES PROMOTION AND ADVICE; ON SITE MANAGEMENT OF TELEPHONE CALL CENTERS FOR OTHERS;DATA SOLUTIONS;COMPUTER PROGRAMMING SERVICES; DATABASE DEVELOPMENT SERVICES; PRODUCT RESEARCH AND DEVELOPMENT FOR OTHERS; CONSULTATION SERVICES IN THE FIELD OF TELEPHONE ANSWERING SERVICES, TELECOMMUNICATIONS, TELEMARKETING, TELESERVICING, COMPUTER PROGRAMMING, COMPUTER SOFTWARE DEVELOPMENT, EMPLOYMENT AGENCY SERVICES, ADVERTISING SERVICES, ON SITE MANAGEMENT OF TELEPHONE CALL CENTERS FOR OTHERS, REAL ESTATE SITE SELECTION SERVICES, CUSTOMER SERVICE, AND COMPUTER AND CALL CENTER DISASTER RECOVERY PLANNING SERVICES;

CYBERCARE

CYBER CARE;TELEPHONE ANSWERING SERVICES; TELEMARKETING SERVICES; COMPUTERIZED DATABASE MANAGEMENT SERVICES; TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; EMPLOYMENT AGENCY SERVICES; ADVERTISING AGENCY SERVICES, NAMELY, PROMOTING THE GOOD AND SERVICES OF AIRLINES, BANKS AND OTHER FINANCIAL SERVICES COMPANIES, TELEPHONE COMPANIES, COMPUTER AND TECHNOLOGY COMPANIES, UTILITY COMPANIES, MAIL AND PACKAGE DELIVERY COMPANIES, AND HEALTHCARE COMPANIES, THROUGH THE DISTRIBUTION OF PRINTED AND AUDIO VISUAL PROMOTIONAL MATERIALS AND BY RENDERING SALES PROMOTION ADVICE AND ASSISTANCE; MANAGEMENT OF CALL CENTERS FOR OTHERS; CONSULTATION SERVICES IN THE FIELDS OF TELEPHONE ANSWERING SERVICES, TELECOMMUNICATIONS, TELEMARKETING, TELESERVICING IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; PROVIDING CUSTOMER SERVICES, NAMELY, PROVIDING INFORMATION, ANSWERING QUESTIONS REGARDING SALES PROMOTION ADVICE FOR CUSTOMERS OF OTHER COMPANIES BY TELEPHONE, GLOBAL COMPUTER NETWORK, AND VIDEO COMMUNICATIONS;

CYBERCARE

TRAINING, EDUCATIONAL AND ENTERTAINMENT SERVICES, NAMELY, PROVIDING COURSES AND SEMINARS IN THE FIELDS OF TELEPHONE ANSWERING TELEMARKETING, TELESERVICING IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES, AND COMPUTER PROGRAMMING SERVICES;CYBER CARE;COMPUTER PROGRAMMING SERVICES; DATABASE DEVELOPMENT SERVICES; PRODUCT RESEARCH AND DEVELOPMENT FOR OTHERS; COMPUTER PROGRAMMING; COMPUTER SOFTWARE DEVELOPMENT; CUSTOMER SERVICES, NAMELY PROVIDING INFORMATION, ANSWERING QUESTIONS, ASSISTING WITH TECHNICAL PROBLEMS, AND SALES PROMOTION ADVICE; AND COMPUTER AND CALL CENTER DISASTER RECOVERY PLANNING AND IMPLEMENTATION SERVICES FOR OTHERS;

THE ANSWER FOR YOUR CUSTOMERS

EDUCATIONAL SERVICES, NAMELY, CONDUCTING TRAINING COURSES AND SEMINARS IN THE FIELDS OF TELEPHONE ANSWERING, TELEMARKETING, TELESERVICING, COMPUTER SOFTWARE, COMPUTER PROGRAMMING SERVICES, AND PROVIDING CUSTOMER SERVICES AND SALES SUPPORT BY TELEPHONE, GLOBAL COMPUTER NETWORK, AND VIDEO COMMUNICATIONS;TELECOMMUNICATIONS SERVICES, NAMELY, RESELLING LONG DISTANCE AND LOCAL SERVICE TIME FOR VOICE, DATA, AND VIDEO TRANSMISSIONS;TELEPHONE ANSWERING SERVICES; TELEMARKETING; TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; EMPLOYMENT AND ADVERTISING AGENCY SERVICES FOR OTHERS; CALL CENTER SITE SELECTION AND MANAGEMENT SERVICES FOR OTHERS; PROVIDING CUSTOMER SERVICES AND SALES SUPPORT BY TELEPHONE, GLOBAL COMPUTER NETWORK, AND VIDEO COMMUNICATIONS;COMPUTER PROGRAMMING SERVICES FOR OTHERS; RESEARCH, DEVELOPMENT, AND CONSULTING IN THE FIELDS OF COMPUTER PROGRAMMING AND COMPUTER SOFTWARE; COMPUTER AND CALL CENTER DISASTER RECOVERY PLANNING AND IMPLEMENTATION SERVICES FOR OTHERS; AND RESEARCH, DEVELOPMENT, AND CONSULTING SERVICES RELATED TO COMPUTER AND CALL CENTER DISASTER RECOVERY PLANNING AND IMPLEMENTATION, TELEPHONE ANSWERING SERVICES, TELEMARKETING, TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES, CALL CENTER SITE SELECTION AND MANAGEMENT, AND PROVIDING CUSTOMER SERVICES AND SALES SUPPORT BY TELEPHONE, GLOBAL COMPUTER NETWORK, AND VIDEO COMMUNICATIONS;