TeleTech Holdings, Inc.

CONCIERGE CUSTOMER CARE

Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others;Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others;Telecommunications services, namely providing telephone and electronic mail services; providing multiple user access to a global computer network;Customer relationship management services and customer care services for others, namely receiving and responding to sales, service and general information inquiries of customers through a variety of electronic media; employment agency services; business consulting and management for customer interaction management centers providing customer care and customer relationship management services;CUSTOMER CARE;Computer programming services for others; application service provider featuring software for managing and operation of customer relationship management centers; technical consulting in the field of hardware and software systems and solutions' implementation of software for managing and operation of customer relationship management centers; database development services for others and technical consultation rendered in connection therewith in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning services; technical support services, namely troubleshooting of computer hardware and software problems via telephone, e-mail, in person and the Internet;

CYBERCONNECT

Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others;Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others;Telecommunication services, namely, providing telephone, electronic mail and global computer network connection and communication services;Cyber Connect;Customer relationship management services and customer care services for others, namely receiving and responding to sales, service and general information inquiries of customers through a variety of electronic media; employment agency services; business consulting and management for customer interaction management centers providing customer care and customer relationship management services;Computer programming services for others; application service provider featuring software for managing and operation of customer relationship management centers; technical consulting in the field of hardware and software systems and solutions; implementation of software for managing and operation of customer relationship management centers; database development services for others and technical consultation rendered in connection therewith in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning services; technical support services, namely troubleshooting of computer hardware and software problems via telephone, e-mail, in person and the Internet;

EMERSIV

Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others;Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing database for receiving and responding to sales, service, technical support and general information inquiries of customers of others;Telecommunication services, namely, providing telephone, electronic mail services and providing multiple-user access to a global computer information network;Customer relationship management services and customer care services for others, namely, managing databases and receiving and responding to sales, service, technical support and general information inquiries of customers through a variety of media; employment agency services; management of customer interaction management centers providing customer care and customer relationship management services;Computer programming services for others, application service provider services, namely, designing, installing, integrating, networking, hosting, operating and maintaining computer software solutions for others; database development services and technical consultation and implementation services in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning;

EMERSIV

Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others;Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others;Telecommunication services, namely, providing telephone, electronic mail services and providing multiple-user access to a global computer information network;Customer relationship management services and customer care services for others, namely, managing databases and receiving and responding to sales, service, technical support and general information inquiries of customers through a variety of media; employment agency services; management of customer interaction management centers providing customer care and customer relationship management services;Computer programming services for others, application service provider services, namely, designing, installing, integrating, networking, hosting, operating and maintaining computer software solutions for others; database development services and technical consultation and implementation services in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning services;

EMPOWER

Computer software, namely, workforce performance evaluation software which tracks individual employees' progress against a specified set of metrics and measurements, provides for corrective action based upon those measurements, generates statistics as to how the personnel base or segment is performing as a unit, and provides real-time supervisor and management views of an employee's performance;

FOR A BETTER RETURN ON CUSTOMERS

PROVIDING EDUCATIONAL SEMINARS AND COURSES OF INSTRUCTION IN THE FIELDS OF TELEPHONE ANSWERING SERVICES, TELEMARKETING SERVICES, TELECOMMUNICATIONS, AND TELESERVICING IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES;COMPUTER SOFTWARE FOR USE IN MANAGING AND ACCESSING DATA BASES FOR PRODUCTS AND SERVICES THAT CUSTOMERS INQUIRE ABOUT FOR SALES, SERVICE, AND OR TECHNICAL SUPPORT, AND FOR PROVIDING DELIVERY OF THE PRODUCT, SERVICE, OR TECHNICAL SUPPORT TO THE CUSTOMER, FOR PROVIDING CUSTOMER SERVICES, SALES, AND SUPPORT, AND FOR PROVIDING EMPLOYEE TRAINING IN TELEMARKETING, TELECOMMUNICATIONS, AND TELESERVICING IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; INTERACTIVE KIOSK SYSTEMS COMPRISED OF KIOSKS AND AUDIO-VISUAL COMMUNICATIONS EQUIPMENT, NAMELY, MONITORS, SPEAKERS, MICROPHONES, CAMERAS, COMPUTERS, AND COMPUTER SOFTWARE FOR USE IN ALLOWING A CUSTOMER OF OTHERS TO ACCESS A CUSTOMER SERVICE REPRESENTATIVE AT A REMOTE LOCATION BY AUDIO AND VIDEO AND ACCESS OTHER INFORMATION ABOUT PRODUCTS AND SERVICES, SALES AND SUPPORT, AND TO CONTROL THE AUDIO VISUAL COMMUNICATIONS BETWEEN KIOSKS;TELECOMMUNICATIONS SERVICES ALLOWING COMMUNICATIONS AMONG CUSTOMERS AND CUSTOMER SERVICE CENTERS, NAMELY, TELEPHONE AND GLOBAL COMPUTER NETWORK COMMUNICATION SERVICES;TELEPHONE ANSWERING SERVICES; TELEMARKETING SERVICES; COMPUTERIZED DATABASE MANAGEMENT SERVICES; TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; EMPLOYMENT AGENCY SERVICES; ADVERTISING AGENCY SERVICES, NAMELY, PROMOTING THE GOODS AND SERVICES OF AIRLINES, BANKS AND OTHER FINANCIAL SERVICES COMPANIES, TELEPHONE COMPANIES, COMPUTER AND TECHNOLOGY COMPANIES, UTILITY COMPANIES, MAIL AND PACKAGE DELIVERY COMPANIES, AND HEALTHCARE COMPANIES, THROUGH THE DISTRIBUTION OF PRINTED AND AUDIO VISUAL PROMOTIONAL MATERIALS AND BY RENDERING SALES PROMOTION ADVICE AND ASSISTANCE; MANAGEMENT OF CALL CENTERS FOR OTHERS; PROVIDING SALES PROMOTION ADVICE VIA TELEPHONE, GLOBAL COMPUTER NETWORK AND VIDEO TELECOMMUNICATION;CONSULTING SERVICES IN THE FIELDS OF COMPUTER SOFTWARE, COMPUTER PROGRAMMING, COMPUTER SYSTEMS, DATABASE COMPILING AND MANAGEMENT AND INTERACTIVE ELECTRONIC KIOSK SYSTEMS; COMPUTER PROGRAMMING SERVICES; COMPUTER DATABASE COMPILATION AND DEVELOPMENT SERVICES; COMPUTER SYSTEMS DESIGN AND DEVELOPMENT SERVICES; RESEARCH AND PRODUCT DEVELOPMENT FOR OTHERS IN THE FIELDS OF TELEMARKETING AND TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; PROVIDING GENERAL INFORMATION AND TECHNICAL ASSISTANCE REGARDING PRODUCTS AND SERVICES VIA TELEPHONE, GLOBAL COMPUTER NETWORK AND VIDEO TELECOMMUNICATION;

HIREPOINT

education services, namely training in the field of job placement, recruiting, staffing and hiring; training in the field of customer care and customer relationship management, particularly training for customer service representatives and for those hiring customer service representatives;HIRE POINT;Color is not claimed as a feature of the mark.;employment agency services; personnel recruitment, placement, and staffing services; advertising relating to personnel placement, recruitment and staffing; employment recruiting; outsourcing in multiple fields; data processing services for the purposes of personnel recruitment, placement, staffing and job hiring;computer programming for others featuring designing, installing, integrating, networking, hosting, operating and maintaining computer software; application service provider (ASP), namely, hosting computer software applications of others that feature employment job advertising, recruiting, hiring, personnel placement, staffing, job applicant tracking and screening, and outsourcing;

IASPIRE

Software as a service (SAAS) services featuring software for providing a mapping tool to enable employees to identify talents and abilities, and to assist employees in locating and securing available jobs;

IDENTIFY!

Telecommunication services, namely, providing telephone, electronic mail, and automated call services for use in tracking, managing, recording and forwarding customer calls to a call center, including accessing and forwarding customer data;Customer relationship management services and customer care services for others, namely, measuring marketing effectiveness, for automotive dealerships;

IDENTIFY! PLUS

Telecommunication services, namely, providing telephone, electronic mail, and automated call services for use in tracking, managing, recording and forwarding customer calls to a call center, including accessing and forwarding customer data, and automatically routing customer calls to a professional customer care agent;Customer relationship management services and customer care services for others, namely, measuring marketing effectiveness, for automotive dealerships;

INTELLISYSTEM

INTELLIGENCE SYSTEM;Computer software design for others for the recording, storage and subsequent transmission of voice messages; computer software design for others for the transmission of voice, data and documents via computer terminals;

KNOWLEDGEVIEW

KNOWLEDGE VIEW;Automated expert interaction services using voice and data communications; processing incoming calls for customer service call centers; interactive call processing, including using rule based expert systems; development services for software to conduct these services;

MAKING AMBITIOUS GOALS REALITY

Computer software for use in the provision of customer care and customer relationship management services, namely, network-based computer software that is downloadable and that allows access to customer care and customer relationship management technology in the nature of an international network of voice and data lines that connect for use in managing and accessing data centers that route clients to customer service representatives that receive and respond to sales, service, technical support and general information inquiries from the customers of others; virtual reality software, namely, computer software for the creation of a virtual environment for the provision of customer care and customer relationship management services;Computer programming services for others, namely, computer software design, installation, and integration, and computer application service provider services, namely, hosting, managing and maintaining computer software applications, computer software and websites of others in the field of customer care and customer relationship management, said software allowing the creation of data centers that function as diverse, central demarcation points for both voice and data traffic and support clients globally including dynamic global routing to customer service representatives queued from centrally-based equipment and using centralized, hosted applications via a global computer network; database development services in the field of customer care and customer relationship management; product research and development for others; computer disaster recovery planning services; remote and on-site management of cloud computing systems and of computer applications for others; cloud computing featuring software for use in the provision of customer care and customer relationship management services;

MAKING AMBITIOUS GOALS REALITY

Telecommunications services, namely, providing telephone, electronic mail services and providing multiple-user access to a global computer information network for managing and accessing customer care and customer relationship management data centers that function as diverse, central demarcation points for both voice and data traffic and support clients globally including dynamic global routing to a customer service representative queued from centrally- based equipment and using centralized, hosted applications;Customer relationship management services and customer care services for others, namely, managing databases and receiving and responding to sales, service and general information inquiries of customers through a variety of media; employment agency services; and business management of customer interaction management centers providing customer care and customer relationship management services; performance management services, namely, human resources services in the nature of assisting employees in setting goals, and taking corrective action with respect to, and giving career advancement incentives to, a company's employees; social media strategy and social customer relationship management and marketing consultancy focusing on helping clients build customer loyalty;

SESSIONVIEW

SESSION VIEW;Processing incoming calls for customer service call centers with rule- based expert systems featuring automated voice and data communications and interactive call processing;Computer software design for others for the recording, storage and subsequent transmission of voice messages; computer software design for others for the transmission of voice, data and documents via computer terminals;

SMARTREFERENCE

SMART REFERENCE;Providing telephone and e-mail responses to incoming customers' computer-related inquiries, communications, and support requests at customer service call centers of others; computer consultation services, namely, designing customer service web sites for others and customer service software design for others;

SMARTSEARCH

SMART SEARCH;Providing telephone and e-mail responses to incoming customers' computer-related inquiries, communications, and support requests at customer service call centers of others; computer consultation services, namely, designing customer service web sites for others and customer service software design for others; and providing telephone and e-mail responses to incoming customers' computer-related inquiries, communications, and support requests at customer service call centers of others;

SMARTSITE

SMART SITESMART SIGHT;Business services for others, namely, processing incoming customer service, computer communications and supporting requests at customer service call centers;computer consultation services, namely, developing customer service web sites for others and customer service software design for others;

SOLUTIONAIRE

Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others;Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others;Customer relationship management services and customer care services for others, namely receiving and responding to sales, service and general information inquiries of customers through a variety of electronic media; employment agency services; business consulting and management for customer interaction management centers providing customer care and customer relationship management services;Computer programming services for others; application service provider featuring software for managing and operation of customer relationship management centers; technical consulting in the field of hardware and software systems and solutions; implementation of software for managing and operation of customer relationship management centers; database development services for others and technical consultation rendered in connection therewith in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning services; technical support services, namely troubleshooting of computer hardware and software problems via telephone, e-mail in person and the Internet;

SOLUTIONEER

Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others;Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others;Telecommunications services, namely providing telephone and electronic mail services; providing multiple user access to a global computer network;Customer relationship management services and customer care services for others, namely receiving and responding to sales, service and general information inquiries of customers through a variety of electronic media; employment agency services; business consulting and management for customer interaction management centers providing customer care and customer relationship management services;Computer programming services for others; application service provider featuring software for managing and operation of customer relationship management centers; technical consulting in the field of hardware and software systems and solutions' implementation of software for managing and operation of customer relationship management centers; database development services for others and technical consultation rendered in connection therewith in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning services; technical support services, namely troubleshooting of computer hardware and software problems via telephone, e-mail, in person and the Internet;

SOLUTIONEERING

Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others;Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others;Telecommunications services, namely providing telephone and electronic mail services; providing multiple user access to a global computer network;Customer relationship management services and customer care services for others, namely receiving and responding to sales, service and general information inquiries of customers through a variety of electronic media; employment agency services; business consulting and management for customer interaction management centers providing customer care and customer relationship management services;Computer programming services for others; application service provider featuring software for managing and operation of customer relationship management centers; technical consulting in the field of hardware and software systems and solutions' implementation of software for managing and operation of customer relationship management centers; database development services for others and technical consultation rendered in connection therewith in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning services; technical support services, namely troubleshooting of computer hardware and software problems via telephone, e-mail, in person and the Internet;

T-TEC LABS

PROVIDING EDUCATIONAL SEMINARS AND COURSES OF INSTRUCTION IN THE FIELDS OF TELEPHONE ANSWERING SERVICES, TELECOMMUNICATIONS, TELEMARKETING, AND TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES;COMPUTER SOFTWARE FOR USE IN MANAGING AND ACCESSING DATA BASES FOR PRODUCTS AND SERVICES THAT CUSTOMERS INQUIRE ABOUT FOR SALES, SERVICE, AND OR TECHNICAL SUPPORT, AND FOR PROVIDING EMPLOYEE TRAINING; INTERACTIVE KIOSK SYSTEMS COMPRISED OF KIOSKS, VIDEO MONITORS, CAMERAS, SPEAKERS, MICROPHONES, COMPUTER, AND COMPUTER SOFTWARE F0R PROVIDING CUSTOMER SERVICE, SALES AND SUPPORT AND TO CONTROL THE AUDIO VISUAL COMMUNICATIONS BETWEEN KIOSKS;LABS;CONSULTING SERVICES IN THE FIELDS OF COMPUTER SOFTWARE, COMPUTER PROGRAMMING, COMPUTER SYSTEMS, DATABASE COMPILING AND MANAGEMENT, AND INTERACTIVE ELECTRONIC KIOKS SYSTEMS; COMPUTER PROGRAMMING SERVICES; COMPUTER DATABASE COMPILATION AND DEVELOPMENT SERVICES; COMPUTER SYSTEMS DESIGN AND DEVELOPMENT SERVICES; RESEARCH AND PRODUCT DEVELOPMENT FOR OTHERS IN THE FIELDS OF TELEPHONE ANSWERING SERVICES, TELECOMMUNICATIONS, TELEMARKETING, TELESERVICING, AND MULTIMEDIAELECTRONIC COMMUNICATIONS NETWORKS; PROVIDING TECHNICAL ASSISTANCE IN THE FIELDS OF COMPUTER PROGRAMMING AND COMPUTER SOFTWARE; COMPUTER DISASTER RECOVERY SERVICES; CONSULTING SERVICES IN THE FIELD OF TELECOMMUNICATIONS;

T-TEC UNIVERSITY

providing instructional training in the fields of telephone answering, telemarketing, teleservicing, computer software, computer programming, and customer services and sales support by telephone, global computer network, and video communications;T TEC UNIVERSITY;UNIVERSITY;consulting in the fields of computer software, computer programming, systems solutions, database compiling and management, and interactive kiosk systems composed of kiosks, audio-visual communication equipment and computer software;

THE SCIENCE OF CUSTOMER MANAGEMENT

Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others;Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; Web-based self service products for use in the provision of customer care and customer relationship management services; Web-based customer contact frameworks to simplify workflow, consolidate legacy applications, and drive consistency of customer interactions; computer software for computer telephony integration including email, chat and other custom media types; computer software for workforce management applications including forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; Web-based computer software which groups call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts; speech-driven navigation tools for others; Web- based computer software for data capture and reporting to identify, tract and act upon customer interaction trends; Web-based computer software to track move/add/change requests made by others and provide issue resolution coordination; computer software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others;Telecommunication services, namely, providing telephone, electronic mail, automated call and over-the-phone language translation and interpretation services and providing multiple- user access to a global computer information network; advanced computer telephony integration for intelligent routing and operational efficiency across all media; carrier-grade hosted services across a private enterprise network to leverage best-in-class, centralized automatic call distributor functionality; direct access to user interface portals for customer relationship management services; and computer telephony integration including email, chat and other custom media types;Customer relationship management services and customer care services for others, namely, managing databases and receiving and responding to sales, service, technical support and general information inquiries of customers through a variety of media, and enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments, and providing customers with multicultural marketing solutions and speech- driven navigation tools; employment agency services; remote agent services; data driven routing and screen pops services for computer telephony integration; automated root cause and trend analysis services including the compilation of contact data, customer data and business process data for trend analysis within and across customer support systems of others; data capture and tracking services to identify and assess organization trends including operational efficiencies that contribute to the concerns or behaviors of customers of others; data capture and tracking services for others for identifying and acting upon customer interaction trends; training and education services, and management of customer interaction management centers providing customer care and customer relationship management services;Computer programming services for others, application service provider services, namely, designing, installing, integrating, networking, hosting, operating and maintaining computer software solutions for others including for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back- office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; workforce management services including forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; automated call center services; database development services and technical consultation and implementation services in the field of customer care and customer relationship management which simplify workflow, consolidate legacy applications, and drive consistency of customer interactions; database development services, namely, data driven routing and screen pops services for computer telephony integration; automated root cause and trend analysis services including the compilation of contact data, customer data and business process data for trend analysis within and across customer support systems of others; and data capture and tracking services to identify and assess organization trends including operational efficiencies that contribute to the concerns or behaviors of customers of others for identifying and acting upon customer interaction trends; tracking services for move/add/change requests made by others and the provision of issue resolution coordination; data and tool grouping and call flow directing services; user interface portals for customer relationship management services; product research and development for others; computer telephony integration including email, chat and other custom media types; quality assurance services in the field of customer care and customer relationship management including recording, archive, administration and replay services on a single system for others; and computer disaster recovery planning services;

VERIFRAUD

Training services in the field of computerized automated services for fraud detection;Financial services, namely, credit agencies featuring customer credit processing, namely, credit checking, credit analyzing, and financial reporting in the nature of providing financial information and financial information processing by electronic means; collections processing, namely, collection agency services; and financial operations, namely, credit card transaction processing services;VERIFIED FRAUD;Security services in the field of fraud detection, namely, fraud detection services in the field of evaluating business to business prospects for potential fraud; credit monitoring and tracking to facilitate the detection and prevention of fraud;Providing temporary use of online non-downloadable software that provides automated real-time credit information and fraud detection;

VERTICAL SOLUTION PROVIDER

Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others;Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others;Telecommunication services, namely, providing telephone, electronic mail and global computer network connection and communication services;Customer relationship management services and customer care services for others namely, managing and accessing databases and receiving and responding to sales service, technical support and general information inquiries of customers through a variety of media; employment agency services; and the development and management of customer interaction management centers providing customer care and customer relationship management services;Computer programming services, application service provider services, database development services and technical consultation and implementation services in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning services;

WORKBOOTH

Computer software for use in the provision of customer care and customer relationship management services, namely, managing and accessing Web-based databases and applications for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies securely and services to execute a complete customer service and back-office strategy across a disparate workforce that includes schedule driven chat services, prioritizing and delivering interactions using various forms of multimedia across multiskill customer care environments and remote locations, namely, at home, in small strip mall locations, or any other remote location not tied to a specific customer care environment; computer software for flexible workforce management applications, namely, forecasting, scheduling and adherence functions; computer software for data capture and reporting to identify, track and act upon customer interactions; computer software to track move/add/change requests made by others and provide issue resolution coordination; computer software for effectively and efficiently managing disparate agent groups;Telecommunication services, namely, providing automated local and long distance telephone services and electronic mail; message receiving and forwarding services; providing multiple-user access to a global computer information network;Customer relationship management services and customer care services for others that have disparate resources, namely, managing and accessing Web-based databases and applications for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies securely;Computer programming services and application service provider for others, namely, designing, installing, integrating, networking, hosting, operating and maintaining computer software for others, namely, for use in enabling customers to integrate interaction and transaction handling technologies securely and services to execute a complete customer service and back-office strategy across a disparate workforce that includes schedule driven chat services, prioritizing and delivering interactions using various forms of multimedia across multi-skill customer care environments and remote locations including at home, in small strip mall locations, or any other remote location not tied to a specific customer care environment; advanced computer telephony integration for intelligent routing and operational efficiency across all media; and computer telephony systems integration that features email, chat and other custom media types;