TMA Capital Australia Pty Ltd

CALL JOURNEY

Computer hardware and software for use in database management; computer hardware and software for analysis of telephone and voice recordings; computer hardware and software for collection of data from telephone and voice recordings; computer hardware and software for recording of telephone calls;Telecommunications services, namely, transmission of data and documents in the field of communication analytics; telephone voice recording services; advisory and consultancy services relating to telecommunications;Data collection and analysis of call recording quality metrics for business purposes; customer profiling for business purposes; behavioral profiling of customers, namely, conducting consumer behavior profiling for marketing purposes; market research; marketing consultancy; market research data collection services; business, advisory and consultancy services relating to customer service; business, advisory and consultancy services relating to call centre management; business and compliance auditing business services relating to telecommunications, namely, business administration services in the field of telecommunications;CALL;Process monitoring services, namely, quality control services for others which track business and personnel performance and sends out historical reports and alerts;

EVS

Sound recording services;Computer hardware; computer software for collecting data from and analysing audio sources; sound recording apparatus; data collection apparatus, namely, a proprietary server appliance; data recording apparatus; all the foregoing in relation to collecting data from and analysing audio and voice sources to provide conversational speech analytics and excluding any video data collection, reproduction, processing and/or analysis;Audio telecommunications, namely, transmission of audio data and documents in the field of communication analytics; audio telecommunications advisory services; audio telecommunications consultancy;Color is not claimed as a feature of the mark.;Business advisory and consultancy services in relation to collecting data from and analysing audio sources; business management of call centres; business efficiency and business process auditing services, namely, examining, reviewing and assessing business and organisations of others; business data analysis; electronic data collection for others for inclusion into databases; advisory services relating to customer service, namely, customer tracking, customer responses and customer behaviour; data retrieval, namely, compiling business data; management of telephone call centres for others; all the foregoing excluding the field of marketing and video data collection, reproduction, processing and/or analysis;

ZIPBY

The mark consists of the word ZIPBY with figurative elements; the figurative elements include a depiction of sonic waves emanating from the top of the letter I, and the letters P and B have a horizontal arrow through the middle of the letters.;Electronic devices which transmit and receive information through electric signals, namely wireless, personal headset systems and apparatus, cellular data, near field communication, RFID, ethernet and serial communication devices in the nature of smartphones; motion detectors and apparatus in the nature of wireless, personal headset systems and apparatus, cellular data, hand held communication device, namely, smartphones, near field communication, RFID, ethernet and serial communication devices in the nature of NFC and RFID readers and tags for reading electrical controlling devices, encoded identify cards, electronic tags and stickers for goods with encoded data; apparatus for sending and receiving electronic signals, namely, computers, hand held communication devices, namely, smartphones, programmable logic controllers, embedded computers and computer operating systems, computer servers; cards, tags, stickers, devices in the nature of encoders and motion decoders, with encoded data; devices in the nature of encoders and motion decoders, encoded identity cards, electronic tags and stickers for cashless payments of goods; electronic apparatus for sending payment, namely, hand held communication devices, namely, smartphones; electronic apparatus for receiving payment namely hand held communication devices,namely, smartphones; apparatus for processing cashless payment, namely, hand held communication devices, namely, smartphones; apparatus for electronic identification, namely, hand held communication devices, namely, smartphones; computer software for use in database management, client relationship management, user management, access control, mobile applications in the field of consumer and business services; software applications for use in database management, client relationship management, user management, access control, mobile applications in the field of consumer and business services;Technical support services, namely, technical advice and consulting services in relation to the installation of computer hardware systems for electronic signal transmission; Technical support services, namely, technical advice and consulting services in relation to the installation of computer hardware systems for electronic data transmission; Technical support services, namely, technical advice and consulting services in relation to the installation of computer hardware systems for cashless payment systems; Technical support services, namely, technical advice and consulting services in relation to the installation of computer hardware systems for electronic identification;ZIP BY;Color is not claimed as a feature of the mark.;Advisory and consulting services in relation to use of computer hardware systems for electronic signal transmission; advisory and consulting services in relation to installation and use of computer software systems for electronic signal transmission; advisory and consulting services in relation to use of computer hardware systems for electronic data transmission; advisory and consulting services in relation to installation and use of computer software systems for electronic data transmission; advisory and consulting services in relation to use of computer hardware systems for cashless payment systems; advisory and consulting services in relation to installation and use of computer software for cashless payment systems; advisory and consulting services in relation to use of computer hardware systems for electronic identification; advisory and consulting services in relation to installation and use of computer software systems for electronic identification;