COMPUTER SOFTWARE CUSTOMER SUPPORT

Brand Owner (click to sort) Address Description
CISCO FINESSE CISCO TECHNOLOGY, INC. 170 West Tasman Drive San Jose CA 95134 Computer software for customer support, customer service management and technical support, namely, software to enable customer service representatives to access software applications and information for responding to customer support inquiries; computer software for customer support, customer service management and technical support, namely, software for use in providing customer interaction management; customer care operations software, namely, software for managing, handling, and tracking customer calls and responses and customer support; communication software for customer service agents;
E4E E4E, INC. 4699 Old Ironsides Drive, Suite 350 Santa Clara CA 95054 Computer software for customer support applications, computer software applications management and computer networks management in the field of commercial business applications; computer software for customer support applications [, computer software applications management and computer networks management in the fields of telecommunications, information technology, electronic commerce, marketing and customer relationship management ];EYE 4 EYE;
INFRA ENTERPRISE INFRA CORPORATION 1715 CATALINA AVENUE SEAL BEACH CA 90740 Computer software for customer support and technical support, namely, logging, management, prioritization, escalation, reporting and analysis of customer requests for assistance and information; defining responsiveness to customer requests; data base creation and searching for answers to customer requests; management of customer requests that require changes to computer networks; tracking the service history of computer network components;
INFRA CHANGE ENTERPRISE INFRA CORPORATION 1715 CATALINA AVENUE SEAL BEACH CA 90740 Computer software for customer support and technical support workflow, namely, managing, reporting and analyzing customer requests that require changes to computer networks; recording and monitoring tasks and approvals associated with each change request; making tasks dependent on the completion of other tasks and granting of approvals; setting budgets and recording costs and time spent for the work undertaken to change a computer network; managing quality assurance procedures; prioritization and escalation of requests, tasks and approvals; creating and updating of standard change procedure templates; data base creation and searching for change procedures that work well; recording configuration details for computer network components;CHANGE;
INFRA HELP ENTERPRISE INFRA CORPORATION 1715 CATALINA AVENUE SEAL BEACH CA 90740 Computer software for customer support and technical support, namely, logging, management, prioritization, escalation, reporting and analysis of customer requests for assistance and information; defining responsiveness to customer requests; data base creation and searching for answers to customer requests; tracking the service history of computer network components; recording costs and time spent managing a customer request through to resolution;HELP;
INFRA HELP Enterprise Help Desk Systems, Inc. 1716 Catalina Ave. Seal Beach CA 90740 Computer software for customer support and technical support, namely, logging, management, prioritization, escalation, reporting and analysis of customer requests for assistance and information; defining responsiveness to customer requests; data base creation and searching for answers to customer requests; tracking the service history of computer network components; recording costs and time spent managing a customer request through to resolution;HELP;
INFRAACTIVE Infra Corporation 1716 Catalina Ave Seal Beach CA 90740 Computer Software for customer support and technical support, namely, logging, management, prioritization, escalation, reporting and analysis of customer requests for assistance and information; defining responsiveness to customer requests; data base creation and searching for answers to customer requests; tracking the service history of computer network components; recording costs and time spent managing a customer request through to resolution;INFRA ACTIVE;
INSTANT TALK UNIPRESS SOFTWARE, INC. 2025 Lincoln Highway Edison NJ 73228 computer software for customer support and help desk, all in the fields of computer or communications network management;
NETSTEP Krontiris, Nikolaos 36 Phormionos street Pagrati Greece Computer software for customer support purposes;NET STEP;
SUPPORTLOGIX SALESLOGIX CORPORATION 8800 North Gainey Center Drive Suite 200 Scottsdale AZ 85258 computer software for customer support processes, namely, technical support, including tracking consumer questions and responses to these questions;SUPPORT LOGIX;
VIRTUA SUPPORT Netgain 1112 Hudson Drive Atlanta GA 30306 computer software for customer support automation;
 

Where the owner name is not linked, that owner no longer owns the brand

   
Technical Examples
  1. A computer software program is used to capture configuration values of predetermined parameters of vendor software and an operating system on which the vendor software is installed. Configuration values of predetermined parameters can be collected from more than one computer in a networked environment. A collated report of configuration values from the customer computer systems is sent to the vendor for diagnosis of the technical problem experienced by the customer.