ENTERPRISE INFRA CORPORATION

INFRA

Computer software for customer support and technical support, namely, logging, management, prioritization, escalation, reporting and analysis of customer requests for assistance and information; defining responsiveness to customer requests; data base creation and searching for answers to customer requests; management of customer requests that require changes to computer networks; tracking the service history of computer network components;

INFRA CHANGE

Computer software for customer support and technical support workflow, namely, managing, reporting and analyzing customer requests that require changes to computer networks; recording and monitoring tasks and approvals associated with each change request; making tasks dependent on the completion of other tasks and granting of approvals; setting budgets and recording costs and time spent for the work undertaken to change a computer network; managing quality assurance procedures; prioritization and escalation of requests, tasks and approvals; creating and updating of standard change procedure templates; data base creation and searching for change procedures that work well; recording configuration details for computer network components;CHANGE;

INFRA HELP

Computer software for customer support and technical support, namely, logging, management, prioritization, escalation, reporting and analysis of customer requests for assistance and information; defining responsiveness to customer requests; data base creation and searching for answers to customer requests; tracking the service history of computer network components; recording costs and time spent managing a customer request through to resolution;HELP;

INFRA WEB

Web browser-based computer software for customer support and technical support, namely, software which enables customers to request assistance and information; immediately assigns customer requests a number and provides customers with confirmation of this number; enables customers to review the status of their outstanding requests; and enables customers to use a data base to answer their own questions; Computer software which enables customer service representatives and support technicians who are using a web browser to log, manage, prioritize and escalate customer requests for assistance and information; define an organization's responsiveness to customer requests; create data bases and search for answers to customer requests; track the service history of computer network components; and record costs and time spent managing customer requests through to resolution;WEB;