COMPUTER SOFTWARE MONITORING CALL

Brand	Owner	Address	Description
ONEVIEW	SYKES ENTERPRISES, INCORPORATED	400 North Ashley Drive, Suite 2800 Tampa FL 33602	computer software for monitoring call center operational performance;ONE VIEW;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

An integrated hardware and software monitoring system for a remote computer includes an event monitoring module loaded on the remote computer. The event monitoring module includes a hardware event detector that detects hardware events on the remote computer that may need attention, and a software service detector that detects status of software running on the remote computer to determine if any of the software has failed or is not operating properly, and to output a software event as a result thereof. The monitoring system also includes a data transmission system for performing a data transmission so as to notify a support specialist over a network connection of a hardware event or software event detected by the event monitoring module. The monitoring system further includes a graphical user interface provided on a display of the remote computer for allowing a user of the remote computer to make selections as to which software services and hardware events are to be detected.