CUSTOMER OPERATIONS PERFORMANCE CENTER QUALITY

Brand	Owner (click to sort)	Address	Description
COPC QPO	CUSTOMER OPERATIONS PERFORMANCE CENTER INC.	Suite 200 174 W. Comstock Avenue Winter Park FL 32789	CUSTOMER OPERATIONS PERFORMANCE CENTER QUALITY PROCESS OUTSOURCING;Business auditing, business information reporting with respect to quality management, quality monitoring and quality enhancement for customer contact centers; business management and consultation with respect to quality management, quality monitoring and quality enhancement for customer contact centers;Quality management services, namely, quality evaluation and analysis in the field of customer contact centers;
COPC QUALITY PROCESS OUTSOURCING	CUSTOMER OPERATIONS PERFORMANCE CENTER INC.	Suite 200 174 W. Comstock Avenue Winter Park FL 32789	CUSTOMER OPERATIONS PERFORMANCE CENTER QUALITY PROCESS OUTSOURCING;Business auditing, business information reporting with respect to quality management, quality monitoring and quality enhancement for customer contact centers; business management and consultation with respect to quality management, quality monitoring and quality enhancement for customer contact centers;QUALITY PROCESS OUTSOURCING;Quality management services, namely, quality evaluation and analysis in the field of customer contact centers;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A method is provided that identifies and categorizes the reason a customer contacts a customer service center, i.e. the customer's goal or problem. In addition, the method allows the customer to be categorized into a set of behavior-based groupings. This integration of goal and customer categorization establishes the foundation to optimally direct the customer's request through an appropriate center. This method can collect information regarding the customer's behavior and can use that behavioral information to determine the optimal manner for handling the customer request.