CUSTOMER OPERATIONS PERFORMANCE CENTER INC.

CERTIFIED COPC 2000 VMO

managing vendor relationships with contracted third party Customer Service Providers (CSPs) for an entity, namely managing CSP staffing, scheduling, training and skills, managing and monitoring CSP transactions, managing data delivery to CSP, managing telecommunications and information systems provided to the CSPs and managing and monitoring CSP performance and compliance;CERTIFIED CUSTOMER OPERATIONS PERFORMANCE CENTER 2000 VMO;The certification mark, as used by authorized persons, certifies that entities using the mark have implemented procedures for the purpose of managing vendor relationships with contracted third party Customer Service providers (CSPs) for such entity that enhance customer satisfaction, product and service quality, employee satisfaction and productivity.;CERTIFIED and VMO;

COPC QPO

CUSTOMER OPERATIONS PERFORMANCE CENTER QUALITY PROCESS OUTSOURCING;Business auditing, business information reporting with respect to quality management, quality monitoring and quality enhancement for customer contact centers; business management and consultation with respect to quality management, quality monitoring and quality enhancement for customer contact centers;Quality management services, namely, quality evaluation and analysis in the field of customer contact centers;

COPC QUALITY PROCESS OUTSOURCING

CUSTOMER OPERATIONS PERFORMANCE CENTER QUALITY PROCESS OUTSOURCING;Business auditing, business information reporting with respect to quality management, quality monitoring and quality enhancement for customer contact centers; business management and consultation with respect to quality management, quality monitoring and quality enhancement for customer contact centers;QUALITY PROCESS OUTSOURCING;Quality management services, namely, quality evaluation and analysis in the field of customer contact centers;

COPC-2000

providing customer service activities on behalf of others, namely, providing marketing, order fulfillment, database management and technical support for outsourcers;The certification mark, as intended to be used by persons authorized by certifier, is intended to certify that customer service providers using the mark have implemented procedures for the purpose of enhancing customer satisfaction, product and service quality, employee satisfaction, and productivity.;

QUALITY PROCESS OUTSOURCING

BUSINESS AUDITING, Business REPORTING AND Business ANALYSIS with respect to quality management; quality monitoring and quality enhancement for CUSTOMER CONTACT CENTERS; BUSINESS MANAGEMENT AND CONSULTATION WITH RESPECT TO QUALITY MANAGEMENT, QUALITY MONITORING AND quality ENHANCEMENT FOR CUSTOMER CONTACT CENTERS;Quality management services, namely, quality evaluation and analysis in the field of customer contact centers;

SMARTMARK

SMART MARK;Business auditing and assessment provided online and on a subscription basis with respect to benchmark review of quality metrics, namely, enhancing customer satisfaction, product and service quality, support process performance, employee attrition and absenteeism, efficiency, supplier performance, measurement methods, data security, productivity and implementing strategic plans and management projects for customer service providers in the nature of customer service centers, call centers, fulfillment organizations, collection agencies and other customer service provider organizations;

SMARTMOVE

SMART MOVE;consulting services for call center outsourcing;

SMARTSCORE

Training services in the field of call center monitoring activities, namely, training monitoring coaches;SMART SCORE;Business consultation in the field of call center monitoring activities in the nature of telephone, e-mail and chat room usages; business management consultancy as well as development of processes for the analysis and the implementation of strategic plans and management projects related to call center monitoring activities in the nature of telephone, e-mail and chat room monitoring services;