SOFTWARE CONTACT CENTER MANAGEMENT

Brand Owner (click to sort) Address Description
1 TO 1 CUSTOMER SERVICE GENESYS TELECOMMUNICATIONS LABORATORIES, INC. 2001 Junipero Serra Blvd. Daly City CA 94014 SOFTWARE FOR CONTACT CENTER MANAGEMENT AND INTERNET PROTOCOL TELEPHONY CONTROL SYSTEM;ONE TO ONE CUSTOMER SERVICE;CUSTOMER SERVICE;DESIGN AND DEVELOPMENT OF COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CONSULTING AND SUPPORT SERVICES, NAMELY, INSTALLATION, REPAIR AND MAINTENANCE SERVICES, FOR CONTACT CENTER MANAGEMENT SOFTWARE;
ONE TO ONE CUSTOMER SERVICE GENESYS TELECOMMUNICATIONS LABORATORIES, INC. 2001 Junipero Serra Blvd. Daly City CA 94014 SOFTWARE FOR CONTACT CENTER MANAGEMENT AND INTERNET PROTOCOL TELEPHONY CONTROL SYSTEM;CUSTOMER SERVICE;DESIGN AND DEVELOPMENT OF COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CONSULTING AND SUPPORT, NAMELY, INSTALLATION, REPAIR AND MAINTENANCE SERVICES, FOR CONTACT CENTER MANAGEMENT COMPUTER SOFTWARE;
SOCIALOPTIMIZR GENESYS TELECOMMUNICATIONS LABORATORIES, INC. 2001 Junipero Serra Blvd. Daly City CA 94014 SOFTWARE FOR CONTACT CENTER MANAGEMENT INCLUDING MACHINE LEARNING FEATURES SUPPORTING TEXT-BASED ANALYTICS AND REPORTING;SOCIAL OPTIMIZR;
 

Where the owner name is not linked, that owner no longer owns the brand

    
Technical Examples
  1. A need exists to provide software support in a simple and effective manner over long periods of time. At the same time there is a need to allow contact centers to route calls appropriately when those calls relate to complex software support queries. This needs to be achieved without requiring complex call routing methods and apparatus at the contact center. The present invention addresses these problems by using software error codes or the like to route calls in a contact center.