GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

1 TO 1 CUSTOMER SERVICE

SOFTWARE FOR CONTACT CENTER MANAGEMENT AND INTERNET PROTOCOL TELEPHONY CONTROL SYSTEM;ONE TO ONE CUSTOMER SERVICE;CUSTOMER SERVICE;DESIGN AND DEVELOPMENT OF COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CONSULTING AND SUPPORT SERVICES, NAMELY, INSTALLATION, REPAIR AND MAINTENANCE SERVICES, FOR CONTACT CENTER MANAGEMENT SOFTWARE;

ACTIONABLE ANALYTICS

COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT;ANALYTICS;

ACTIONABLE ANALYTICS

COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT;

AGENTX

Downloadable computer software featuring a mobile device application for facilitating consumer interactions with contact centers, making calls to or opening a chat with contact center agents, authenticating a user identity on behalf of the user with the agent or in the contact center Interactive Voice Response system, placing the user call or chat into the appropriate contact center queue by either navigating the phone Interactive Voice Response system or through an Application Programming Interface, and providing a recording and transcript of the conversation for the user;AGENT X;

CALLCENTER PULSE

computer software for call center management;CALL CENTER PULSE;CALLCENTER;

CALLER FIRST

providing temporary use of non-downloadable computer programs for use in enabling the development of applications for providing usable voice data interfaces by leveraging information from telecommunications applications, interactive voice response applications and customer relationship management applications for use in collecting data, capturing leads, transcribing calls, creating order lines and store locators, voice enabling customer relationship management applications, designing voice menus and designing and managing outbound campaigns and for providing on-line reporting of same;

CALLPATH

COMPUTER PROGRAMS FOR ROUTING DATA AND TELEPHONE COMMUNICATIONS, AND MANUALS RELATED THERETO, ALL SOLD AS A UNIT;CALL PATH;

CAMPAIGN MANAGER

computer software for call center management;

CITIZEN EFFORT

COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT;

CLIENTCARE

Network based telecommunications hardware and software that provides call routing, call vectoring and call queuing functionality;CLIENT CARE;

CUSTOMER CENTRIC RECEIVABLES MANAGEMENT

COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT;

CUSTOMER ENGAGEMENT PLATFORM

COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT;PLATFORM;

CUSTOMER MOMENTS SCIENTIST

BUSINESS TRAINING CONSULTANCY SERVICES IN THE FIELD OF CALL CENTER SERVICES; BUSINESS EDUCATION AND TRAINING SERVICES, NAMELY, DEVELOPING CUSTOMIZED TRAINING PROGRAMS, PROVIDING COACHING SERVICES, PRESENTATIONS AND EDUCATION MODULES IN THE FIELD OF CUSTOMER CENTER SERVICES WITH THE AIM OF TRANSFORMING THE CUSTOMER EXPERIENCE;BUSINESS CONSULTING SERVICES REGARDING CALL CENTER MANAGEMENT; ASSISTANCE AND ADVICE IN THE REALM OF CUSTOMER SERVICE;COMPUTER SOFTWARE CONSULTANCY; TELECOMMUNICATIONS TECHNOLOGY CONSULTANCY;

CX

The mark consists of the stylized letters C and X in the center of a diamond.;COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; SOFTWARE FOR USE IN DEVELOPING INTERACTIVE USER INTERFACES;Color is not claimed as a feature of the mark.;DESIGNING AND MANAGING FOR OTHERS OUTBOUND MARKETING CAMPAIGNS AND PROVIDING ONLINE REPORTING OF SUCH CAMPAIGNS;PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE SOFTWARE FOR USE IN DEVELOPING INTERACTIVE USER INTERFACES; PROVIDING ONLINE NON-DOWNLOADABLE CLOUD COMPUTING SOFTWARE FOR CONTACT CENTER MANAGEMENT; SOFTWARE AS A SERVICE (SAAS) FOR CONTACT CENTER MANAGEMENT; CUSTOMIZATION AND IMPLEMENTATION OF COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CONSULTING SERVICES IN THE FIELD OF DESIGN AND CUSTOMIZATION OF SOFTWARE FOR CONTACT CENTER MANAGEMENT;