Provana LLC

ICAP

Downloadable analytics computer software platform providing detailed phone call quality checks for every recorded phone call being made by companies recording phone calls for quality standard purposes, enabling its users to utilize the information to assess, score and review call agents' compliance with call standards regarding consumer experience including tone, inflection, inflammatory speech and adherence to policies related to regulatory disclosures;I CAP;

IDAP

platform as a service featuring analytics computer software platforms providing a visualization reporting tool enabling businesses to access its operating data to create forecasts, identify trends in revenue growth and decline and identify production backlogs and trends in operating performance standards;

IPACS

software that manages all compliance related information including policies, procedures, employee training and certification, vendor management, audit and governmental compliance, complaint logs and company profile for agencies, law firms, financial advisors and debt collection companies;INTEGRATED PERFORMANCE AUDIT COMPLIANCE SOFTWARE;